San Francisco Honda Auto Repair Service

Car 1st time no change the part left me on free way. . Take back and car not running good . And I’m still have old recalls part . . This store doesn’t make people safty . I’m scare to drying on free way naw

He was very professional and warm.

he is so helpful and friendly and he also explained every detail on what we need to do in the car

Ace is great! Always good on communications, updates and ensuring everything is clear in the maintenance reports.

You were all very helpful with fixing my tires. Thanks! :)

It’s strange to say, but when I experience above board customer service, it feels odd. I appreciated Greg’s customer service tone in person & via text; extremely polite & friendly; and provided good follow up with status text messages. I’ve owned my Honda for 22yrs now; initially I brought my car to the dealership for maintenance & repairs; the staff/team has always been professional.

Chris and Tyrone are wonderful to work with. Great communication and follow up. Highly recommend this Honda Service.

Ricky was fantastic, excellent service! Thank you.

Very efficient. Answers all questions

You guys take such great precautions with cleaning EVERYTHING. I really appreciate it.

Ricky was so helpful and informative on my recent visit to the shop. Even though i called out of nowhere Ricky still told me to come in and they can fix my issue on my tire. Now that’s customer service. I will definitely will be back for service on my car on this location. With Rickys welcoming and positive attitude i am for sure coming to this location. Overall A+++ and very satisfied.

Nice staff, good communication

I will never come here again. I recently got a smog check & two recall issues came up for my car. The mechanic told me I can go to any Honda to get them replaced at no charge. There were a couple of options around the city, but I decided to go to this location because it was about a 20 minute walk from my place--worst decision ever. I swung by on Thursday & asked for the next available appointment for the recall issues. The Honda representative, Tyrone Pratt, said there was an opening at 7:30 am on Monday. I asked about how long the service would take, & he replied about 4-5 hours. I figured getting my day started early & getting the car back around 12-1 pm would work with my schedule. I agreed to the appointment & left. I arrived a little before 7:30 am on Monday & walked to the front door. It was locked & no one was inside. I looked on Yelp to confirm opening was at 7:30 am. I figured the person opening was running a little late, so I just stood at the door & waited. Boy, was I naïve. During my wait, another 4-5 patrons showed up. By 8:00 am, a pickup truck with the Honda logo showed up. The man got out & started smoking a cigarette. I overheard him tell the male patron nearby something about traffic. Once he finished his cigarette, he got back into the truck. At 8:19 am, I had had enough & called the Honda on Folsom Street to see if they had any availability to take my car in. The representative on the phone was present, apologized for what was going on at the 9th Avenue location, & said he'll help me look into what was going on. He got back on the line momentarily & said the person opening would arrive shortly & apologized again. At around 8:30 am, the person in charge of opening the shop arrived. He never apologized once. I also realized he was the representative who booked my appointment. I got my car checked in & left to finally start my day. I wish I could say that's where the unprofessionalism & extremely poor customer service ended. I received a text from Tyrone through Honda who was checking in & asked if I had any questions or concerns. I asked about timing & noted I was previously told it would be done by 12-1 pm. Tyrone responded with, "It should be right around there. We are still waiting for one more part to come in to put it all back together." I checked in again at 1:06 pm & asked if the car would be done by 1:30 pm. Tyrone replied that the car should be wrapped up around 2-2:30 pm. I texted back & said, "Ok thanks, I'll plan to be there at 2:30 pm. Please let me know if there are any delays." I arrived at Honda at 2:36 pm & said I was there to pick up my car. I was met with Tyrone. He looked uncomfortable, walked away to chat with the mechanic working on my car, & came back to tell me it would be another 20-30 minutes. I left fuming. I finally got my car at 3:20 pm. I do appreciate the other Honda representative working the front & the mechanic working on my car who both apologized for the delays. Thank you. Tyrone, on the other hand, really needs to learn how to conduct matters with more professionalism. Extremely bad look on Honda & all of the workers at this location. How absolutely unfortunate. My service was at no cost, but I can only imagine how those who paid for this level of unprofessionalism feel. Maybe Tyrone did not feel a need to provide me with decent customer service or an apology because I was not being charged. But I hope that is not how Honda provides service to Honda owners in general.

Ace and lawrence are the best ????

Ty is always on top of everything going on w the car. Responsive and communicative. He delivers when promised

tyrone is great!

Oh , As Always Mr Greg. Very Helpful and friendly that make me feel Good and Satisfied with the Service of my Honda Pilot . Thank you very much Greg !!! Good Job !!!!

Excellent as always

The service advisor was very good and made everything seamless

Thanks to Chris A and his team who took care of my 2002 CRV. They performed the 82k miles maintenance service; and it’s running like new! I have always received excellent service at 9thAve Honda!