We had scheduled a service and tire rotation and alignment as well as two recall/warranty checks. One of the recalls was not applicable to our vehicle, and so it did not need any work other than to remove the recall alert. My husband arrived at 9AM, and he did not leave until 2:15PM. He had checked with the desk at 12:50PM, who said that the car was still being worked on, even though my husband had pointed to the car sitting outside at the time. We were told the mechanic team did not notify the front when the car was ready. The service notes do not mention a tire/wheel alignment was completed, and when asking about the drive belt replacement recommendation, the service person stated that they recommend it due to the age of the vehicle, not based on an inspection of the actual drive belt. I do not know that the service department checked the actual condition of my drive belt.
While we were compensated for the extended wait, the service provided and the lack of communication does not make me feel certain that my car is in good hands.
6/9/2023
Elayne W. VERIFIED CUSTOMER
He was very helpful and kind
6/9/2023
Cassandra S. VERIFIED CUSTOMER
Thank you Mall of Georgia Kia. Great service. Andrew was extremely helpful like always!!
6/9/2023
Brossie C. VERIFIED CUSTOMER
Jennifer has always given excellent service. I can't say that about all your personnel. thanks Jennifer
6/9/2023
Maria R. VERIFIED CUSTOMER
Everything was excellent.
6/9/2023
Janice A. VERIFIED CUSTOMER
Great communication skills!
6/8/2023
Nelson S. VERIFIED CUSTOMER
He was polite n helpful it happend very fast
6/8/2023
Nelda H. VERIFIED CUSTOMER
.
6/8/2023
Ann H. VERIFIED CUSTOMER
Thank you ????????
6/8/2023
Stephanie T. VERIFIED CUSTOMER
Jennifer was very attentive and answered all of my concerns!
6/8/2023
Kendall H. VERIFIED CUSTOMER
Jennifer always does a fantastic job whenever I come to get my vehicle serviced.
6/8/2023
Larissie D. VERIFIED CUSTOMER
Today, I was pleasantly surprised with the level of care that I received. I was updated throughout the entire process in what was going on with my car. All information was thoroughly explained in a manner that was easy to comprehend. Michael remained professional and expressed a genuine concern on any questions that I had.
Thank you,
Larissie D
6/8/2023
Jannice S. VERIFIED CUSTOMER
Prompt, thorough and excellent customer service
6/8/2023
Allen H. VERIFIED CUSTOMER
I specifically asked for NO oil change, since I did not need one. I use conventional oil and I was given a synthetic oil change anyway. Now I’m stuck with synthetic oil for the life of the car, which will double my oil change costs. I’ve had great service here over the years. But I’m very disappointed in this visit.
6/8/2023
Monica G. VERIFIED CUSTOMER
Great service
6/8/2023
Ozell W. VERIFIED CUSTOMER
Ok
6/8/2023
Michele A. VERIFIED CUSTOMER
Sean was very helpful
6/7/2023
Hye K. VERIFIED CUSTOMER
He was very kind and I was satisfied with his work.
6/7/2023
Robert B. VERIFIED CUSTOMER
Mike was very helpful through the engine replacement process