Felt the service performed by Phuong Nguyen was excellent. Greeted by Bill who was most courteous and professional when I brought my car into the service section at Hopkins in Sunnyvale. Then Adrian who was the service advisor made a plan for the service I needed based on the fact that the “wrench” had appeared on my dashboard, the mileage on the car, the previous service record, and my anecdotal remarks. I felt Adrian was also most courteous and professional. He did a great job explaining my service needs and concerns.
6/6/2023
Sandy F. VERIFIED CUSTOMER
Multiple calls requesting someone call me went unanswered. Including what was wrong, how much it would cost and when it would be ready. I do not own a smart phone. Your communication system seems to require a smart phone.
6/5/2023
Bj C. VERIFIED CUSTOMER
Highly appreciate your service and thank you so much.
6/5/2023
Michael W. VERIFIED CUSTOMER
Dianna was very helpful throughout the whole process. Great job!
6/4/2023
Reyna R. VERIFIED CUSTOMER
First Jacquelyn Olivares made me feel proud to be a Honda owner
Her communication and knowledge about my service made it very easy and pleasant experience
I drove from San Francisco to Sunnyvale and I’m glad I did
It was a long drive but all well worth it thanks to Jacquelyn
I will continue to drive down to Sunnyvale for any of my Honda needs
1-10 I will give her a 10+
6/4/2023
Jorge M. VERIFIED CUSTOMER
Thank you for helping me
6/3/2023
Kaiwei Y. VERIFIED CUSTOMER
The quoted price for change a visor clip was $230.40, which is ridiculous. It is a work less than 10 seconds. Same thing was the estimated labor charge for the mirror cover installation. $344.66 for a job less than 1 minute. These really hurt your company’s credit as an honest dealer.
6/3/2023
Abha J. VERIFIED CUSTOMER
Appreciate the knowledge you provided on my van!
6/3/2023
Kathy S. VERIFIED CUSTOMER
The service was Excellent , Customer Service was Excellent
6/3/2023
Fred W. VERIFIED CUSTOMER
Diana was great. Knowledgeable, professional and very nice.
6/3/2023
Sue S. VERIFIED CUSTOMER
Dianna was very polite & curteous explaining the service that was giveven. Thank you to all.
6/3/2023
Jessica Y. VERIFIED CUSTOMER
I went to duplicate my key, but duplicated key stopped working as soon as I got home.
6/3/2023
Anh B. VERIFIED CUSTOMER
Adrian was absolutely great. He was knowledgeable about the service bulletin relevant to the issue my car was having and made the whole repair smooth and worry-free. He has been the best service agent I've worked with and I will definitely request him next time!
6/2/2023
Jim Q. VERIFIED CUSTOMER
Richard arranged for my car to be serviced while I wait. This saved me from having to call an Uber 2x.
6/1/2023
Hoyland R. VERIFIED CUSTOMER
Jacquelyn provided great service. Thank you!
6/1/2023
Wendy C. VERIFIED CUSTOMER
Richard is trustworthy advisor for any questions. He is very helpful and looks after his customer needs. He is the only one I don't hesitate to go if I have a car problem and would recommend him to my family and friends.
5/31/2023
Aditi W. VERIFIED CUSTOMER
Car service went great.
There could be some charging stations in the lobby. Even outlets could do.
5/31/2023
Sue K. VERIFIED CUSTOMER
How does a key go bad?? Your service was great; but I hope this does not happen again. This is the fourth Honda at our home but it has had the most problems. Maybe I will get a bike next time. I’m not done driving yet!!
5/31/2023
Saima S. VERIFIED CUSTOMER
Richard was great, even being only estimator in The office when I arrived for my appointment.