Richard Swartz is awesome and your service staff nailed it!
5/23/2023
Chiang Y. VERIFIED CUSTOMER
Extremely poor service. Vehicle was dropped off for almost a month with no updates and work done. Received no response even after leaving several voicemails. Had to show up in person to inquire the update and found vehicle still parked in the back parking lot with nothing done on it. I would like to talk to the manager regarding this incidence in person.
5/22/2023
Gajanan A. VERIFIED CUSTOMER
Service adviser was helpful and nice. However other staff during intake was very rude. Overall behavior was as if they were annoyed that they need to service the vehicle. Prices are very high. Feels like gouging due to lack of choice. Dealers have virtual monopoly. Unless the service experience improves will not buy another Honda just avoid dealing with rude staff.
5/22/2023
Sue Anne. VERIFIED CUSTOMER
Paul was very friendly and attended to my questions and request without any issues. My car was ready earlier than the promised time, was happy about that. For someone working part time, Paul has been exceptionally helpful
5/21/2023
Isaiah C. VERIFIED CUSTOMER
Thanks buddy
5/20/2023
Ben M. VERIFIED CUSTOMER
Paul and Eddie provided excellent service and continue to come for their friendly and being professional
Ben
5/20/2023
Cherish K. VERIFIED CUSTOMER
Paul was polite and made sure I received the service I asked for! Great job Paul! Take care always!
5/20/2023
Joanne H. VERIFIED CUSTOMER
Was told 1 to 1-1/2 hours, it was one hour. Perfect.
5/20/2023
Nicanor S. VERIFIED CUSTOMER
Good job
5/20/2023
Aparna L. VERIFIED CUSTOMER
Got the job done very well. Did not give up till the actual problem was found AND fixed. Dana kept updating throughout the process. As usual great job be the team. Main reason both my vehicles are being taken care of by this te am for more than 10 years
5/20/2023
Jena H. VERIFIED CUSTOMER
He was so nice and helpful and sweet with my kids, I couldn’t be more happy with his service! So enjoyable to work with.
5/20/2023
Abha J. VERIFIED CUSTOMER
Got tons of my questions answered!!
5/20/2023
Abirami P. VERIFIED CUSTOMER
Got good customer service.
5/19/2023
Basu K. VERIFIED CUSTOMER
Excellent service!
5/19/2023
Joel G. VERIFIED CUSTOMER
Diane was very helpful!
5/19/2023
Lili W. VERIFIED CUSTOMER
I was generally satisfied. It will be better if the representative can be more patient in explaining the details of the service and its fee.
5/19/2023
Lawrence M. VERIFIED CUSTOMER
She was very serious, but at the same time she handle the customer like a bro and made sure I was good the whole time when I was waiting for my car. Not to mention I just did a pop up oil change, she told me it was gonna take longer since I was a walk in but still she took me in and handled my vehicle again. Awesome awesome customer service. I’ll be back for sure the next oil change around!!! Thank you Larry Hopkins Honda!