Larry Hopkins Honda Auto Repair Service

The experience was good and Rochard was very helpful

Great service

Richard, the best; long time advisor. NO BS.

Adrian is outstanding!

Richard took a difficult half way done repair work and completed to my satisfaction. My old advisors have changed jobs. I was searching and find Richard as the new advisor, with whom I can work with complete trust and complete transparency.

Thank you Jacquelyn for making my experience a pleasant one!!!

very good service very friendly thank you Dianna

Thanks- everything was clear and as expected!

It's very expensive these days just to do simple/ necessary services. An alignment and change oil/ filter costed us $527.67. I have A1/ B1 with discount price of $89.95/$159.95, though presented after the initial quote but before payment was made. The representative Jacquelyn Olivares wouldn't honor it and mentioned I could use it next time though the offer would be expired. Please adjust the payment if possible. Thanks. Ariel

Thanks for making my service experience enjoyable!

Richard was really great and straightforward. Definitely was satisfied with his customer service

Upon checking my car in for service, Richard Schwartz was dismissive of my questions about the frequency of service I will need for my Honda Insight. He continued to ask me what my oil level was in the car -- something I did not know how to check as this is my first hybrid car. When I told him I did not know, he did not offer to check this for me before proceeding to move forward on the service paperwork. I waited for my car at the dealer for 3 hours and was not provided any service updates on my car until the service was completed. Once service was completed, Richard informed me that a mechanic had broken the panel protecting my interior car battery. No apology was offered. No further information about when and how this would be replaced, whether I would be charged, etc. was offered as well before he left me at the cashier to pay for my service. I ended up requesting this follow-up information from Billy, who happened to be behind the counter and was very helpful in explaining "next steps." Richard also never reviewed the service overview for my car before he left. I had to do so on my own by reading the paperwork that was stapled to my invoice. I have yet to receive a message from your dealership about when the replacement part will arrive for my car. Any updates about this would be greatly appreciated. I bought my car from you a year ago. I also own another Honda which we bring in for service to you regularly. I hope this issue can be rectified in a manner that honors the quality of customer service that I expect from your dealership.

Adrain is a nice person to work with. Wish him the best.

Adrian was very courteous, knowledgeable and professional.

Adrian is personable and straightforward

Big help looking up another Honda of mine recently purchased to make sure that there were no recall notices for that car Very thorough did a great job

I appreciate Dianna’s kind support.

The interior of my car had a strong smell of oil. I have wiped my seat and console to remove the smell. I hope it goes away.

Richard is always a pleasure.

Exceptional service advisor like always! Thank you again!