He did a superb job completing the service in a short period of time.
10/28/2020
Tiffany L. VERIFIED CUSTOMER
I’m quite disappointed in the quality of service. The people are nice, but I did not have a great experience with bringing my car in. I brought my car in for a recall service. The first time, my car was already getting deconstructed when the workers discovered they didn’t have the parts available. I was told they would let me know when the parts come in so I can get scheduled first thing. I did not receive a call, I had to call and follow up. The second time I brought my car in, a few weeks later I noticed that my heater was not working. This was due to a cable that got disconnected. I had to bring my car in 3 times for a service that should have only taken 1 time.
10/28/2020
Eddy T. VERIFIED CUSTOMER
It’s easy for me to communicate with Richard.
He’s an old timer in this business and his strength is trustworthiness.
We enjoy reminiscing about the good old days, too.
10/28/2020
Jinling L. VERIFIED CUSTOMER
Good job
10/28/2020
Shahar B. VERIFIED CUSTOMER
The technical work, and keeping me in the loop at every stage of the maintenance, diagnostic & repairs, as well as rendering a heads-up on costs & options at every step, were good. But when I picked up my vehicle after the last major maintenance & repair, in which AC/heating repairs were front & center stage — the AC lights were left un-fixed. I was not happy with this oversight, nor with the excuses and push-back offered by Adrian’s manager. Adrian himself was not there when I picked up my car. But other than these problems, I was quite happy with both the tech work and the advising by Adrian.
10/28/2020
Corey E. VERIFIED CUSTOMER
My service appointment was very easy and I am grateful.
10/28/2020
Frank S. VERIFIED CUSTOMER
No one reviewed my list of vehicle issues. They brought up my van and sent me on my way.
10/28/2020
Bill H. VERIFIED CUSTOMER
We owned 3 Hondas. For the past many years I always use Richard Schwartz because the trust we build up. I found him is very knowledgeable, care, and honesty so I will continue to go back the Richard Schwartz
10/27/2020
Mark S. VERIFIED CUSTOMER
Great service. My car was ready as promised.
10/27/2020
Alfred L. VERIFIED CUSTOMER
Very efficient! Pleasant interaction with Adrian. He is very professional.
10/27/2020
Teppei . VERIFIED CUSTOMER
Great service!
10/27/2020
Chien-Teh K. VERIFIED CUSTOMER
Jacquelin was very helpful, friendly, and informative.
10/27/2020
Jeri F. VERIFIED CUSTOMER
Richard always lets me know the procedures that are necessary and those that can wait for later. He is a master at giving me the information I need to make decisions that fit in my financial situation.
10/27/2020
Noah M. VERIFIED CUSTOMER
Alicia is a top notch service rep and does a great job with the customer when they bring in their vehicles for service. Professional and friendly all the times we have met with her.
10/26/2020
Jen E. VERIFIED CUSTOMER
As always, great service at Larry Hopkins!
10/25/2020
Chenchu C. VERIFIED CUSTOMER
Great customer service. Will definitely visit them again
10/24/2020
Miles G. VERIFIED CUSTOMER
Thank you for your help Jacquelyn it means a lot! Great customer service & extremely helpful.
10/24/2020
William G. VERIFIED CUSTOMER
Gabriel was great , outstanding customer service. He is amazing
10/24/2020
Saurabh S. VERIFIED CUSTOMER
Thank you Alicia for a very professional dealing and very efficient work. Can you please get car cleaning services as well at Larry Hopkins Honda at E El Camino Real, Sunnyvale as well? Thanks!