I waited 50mins in my car for an appointment I was on time for. Why do we have appointments if I arrive on time then have to sit around for 50min?
7/9/2020
Elizabeth S. VERIFIED CUSTOMER
Paul did a good job explaining the results of inspections.
7/9/2020
Ralph H. VERIFIED CUSTOMER
There was a product advisory regarding the AC. You did not honor the advisory
7/9/2020
Michael R. VERIFIED CUSTOMER
Very quick, friendly, got the job done! Always a pleasure!
7/9/2020
Nilene F. VERIFIED CUSTOMER
Paul was professional and got me in and out within a reasonable amount of time.
7/7/2020
Carol M. VERIFIED CUSTOMER
ALWAYS great service at Larry Hopkins!!
7/7/2020
Gary W. VERIFIED CUSTOMER
Good and courteous service
7/4/2020
Elaine K. VERIFIED CUSTOMER
I am hoping to build a long lasting relationship with the service team.
7/4/2020
Jeffrey A. VERIFIED CUSTOMER
The customer service from Larry Hopkins Honda Sunnyvale is genuine. Gabriel and the crew do put in effort to provide a very positive experience. It's very appreciative.
7/4/2020
Ashley M. VERIFIED CUSTOMER
Thank you, Gabriel and team!!!
7/3/2020
Edna Y. VERIFIED CUSTOMER
I was very well taken care of!
7/3/2020
Hwa Yong. VERIFIED CUSTOMER
Gabe was very helpful!
7/3/2020
Michal J. VERIFIED CUSTOMER
The car was supposed to be ready in the early afternoon. My advisor, Alicia, called to tell me that car is ready at 3:55pm. I immediately ran to try to make it before 4pm. I arrived at the service at 4:01pm but nobody inside even bothered to approach the door to answer my knocking or to answer the phone.
This is surely my last time serving car at Hopkins Honda. For the last 3 years it was never spectacular but always timely, courteous and professional. This time I haven't witnessed any of that. When I came back to today morning to pick up the car and complained about the situation but nobody saw a problem in that.
7/2/2020
Leonor C. VERIFIED CUSTOMER
Very friendly and knowledgeable.
7/2/2020
Leonor C. VERIFIED CUSTOMER
Very friendly and knowledgeable.
7/2/2020
Maneeshkumar P. VERIFIED CUSTOMER
Adrian pulled the old service record and avoided duplicate service! Thank you Adrian!!
7/1/2020
Sue Y. VERIFIED CUSTOMER
Rental Vehicle was dirty which affected Passport driving experience.
7/1/2020
Ming M. VERIFIED CUSTOMER
good
7/1/2020
Lizabeth C. VERIFIED CUSTOMER
Adrian was excellent! He explained everything fully and kept me informed about progress.
6/30/2020
Bob P. VERIFIED CUSTOMER
I received no credit for a 3 month old battery installed by Honda.