1. Despite multiple attempts to correct contact phone number it is still not correct.
2. No update given on progress of repair. We had to call At 3:00 pm to find out when car was ready.
3. Phone call has no identification as to who is calling and no message was left. We don’t answer unindentified phone numbers; too many telemarketing calls.
6/29/2020
Yukie N. VERIFIED CUSTOMER
My service was completed in a timely manner, in fact 30 minutes early. I informed Adrian about the navigation update & he gave me the information on what item is needed, as well as the instruction. Thank You Adrian!
6/26/2020
Bruce K. VERIFIED CUSTOMER
I appreciate the quick completion of the work I requested and the quick followup
when they discovered the battery had gone bad.
6/26/2020
Lynn G. VERIFIED CUSTOMER
I was satisfied except for one minor thing: The guy behind the cashier's desk was wearing his face mask incorrectly, exposing his nose. When I pointed it out to him, he claimed he had a "breathing problem."
I'd have a breathing problem, too, if the edge of my face mask was blocking half of the air going into my nose like his was!
Please make sure that all your employees wear their masks properly. COVID-19 is nothing to joke about.
6/25/2020
Terilynn R. VERIFIED CUSTOMER
The loaner car was filthy. With COVID virus back on the upswing in outbreaks I would have preferred a sanitized car so I know I'm safe.
6/25/2020
Nicholas L. VERIFIED CUSTOMER
Thanks Paul. I really appreciated your patience and caring attitude.
6/25/2020
Becky C. VERIFIED CUSTOMER
Excellent service!
6/24/2020
Jerome G. VERIFIED CUSTOMER
Excellent RESPECT& SERVICE!!!!!!!
6/24/2020
Barbara C. VERIFIED CUSTOMER
Paul is great. He is super polite, is very relatable and takes time to listen. He also takes time to explain the problem in a very professional and knowledgeable manner. I would recommend him to anyone.
6/24/2020
Brooke E. VERIFIED CUSTOMER
I have dealt with Adrian several times and he has always been great to work with.
6/24/2020
Sandra W. VERIFIED CUSTOMER
I just bought it! I don’t want to trade it in.
6/24/2020
Michael B. VERIFIED CUSTOMER
She did an amazing job! Thank you so much!
6/24/2020
Roquelino V. VERIFIED CUSTOMER
Gabriel was such a great help
6/22/2020
Navin P. VERIFIED CUSTOMER
Good service
6/21/2020
Guirong L. VERIFIED CUSTOMER
Great service.
6/21/2020
Debra D. VERIFIED CUSTOMER
Lovely and on top of things.
6/21/2020
Manuel C. VERIFIED CUSTOMER
Simple,easy and exellent
6/21/2020
Michael I. VERIFIED CUSTOMER
Jacquelyn is responsive and professional. Appreciate her attention to my concerns about the vehicle.
6/21/2020
Carey R. VERIFIED CUSTOMER
Staff wore masks without their noses covered and did not practice social distancing coming working a for of me.
6/21/2020
Elaine A. VERIFIED CUSTOMER
The keys weren’t cut ahead of time, and instead of a 1 hour wait, I had a 3 hour one. I planned on waiting, because expect to have to go home for such a simple fix. My husband had to leave work and come pick me up and no one offered me a courtesy ride home. Also, several of your employees were less than helpful, and not wearing masks very consistently. However, the older gentleman in the service department and the young African American woman were professional, courteous and great!