Larry Hopkins Honda Auto Repair Service

Thank you!

Paul went over and above with customer service. I will definitely ask for Paul to help me in my future service needs.

Paul was very professional and was a pleasure working with him.

Wonderful experience on Tuesday.

I had a really great experience with Alicia, she is very professional and kind person. Thank you and I look forward to seeing you again.

She is the best. I want her to do take care again when i will be there. She is the literally the best

Thank you, great service all around. Very friendly staff.

Paul and Billy greeted me with a smile, remained in contact with me throughout the morning, and completed the job on time. Excellent work! Thank you!

Professional, courteous, pleasant, and timely.

Jacquelyn was very professional but still friendly and approachable. I had an excellent, zero complaints experience.

Paul had great customer service.

Thanks.

Alicia was amazing. Fantastic customer service. :)

i had ask that my store bought be put in and it wasn’t , i’ll do it myself from now on

I need to talk to the manager, i see a dent in my car

My appointment was for transmission fluid change. When the technician asked what prompted me to change it, I explained I had a light that turned on telling me to check the transmission. Immediately the technician told me there was no such light. I explained the light/info and he said that would only be fixed with a diagnostic. He then told me that would be $190. I told him I would get the diagnostic elsewhere. He again said that wouldn’t solve my problem, which I acknowledged. The technician told me to leave, get the car diagnosed at the other location and then return to get the fluid change once I knew what was wrong. I said I wanted to proceed with the appointment and change the transmission fluid. Again he said that wouldn’t solve my problem. I asked when the transmission fluid needed to be changed or how often. He said, for a vehicle like yours after 30 or 50,000 miles. I said my vehicle had 83k miles and I had never changed it, so I wanted it done. He then questioned if I had changed other fluids and rambled off a few which I said no. I asked to change the fluid and proceed with my appointment. He looked rather bothered and finally helped me out. He asked if the light was still on and I told him it was not. I didn’t appreciate his treatment which I saw as rather unprofessional. My appointment was for the fluid change and not a diagnostic. I felt his demeanor and treatment towards me was different as soon as I rejected the $190 fee. This wasn’t what I expected. Not sure I’ll be scheduling further service at this location.

Adrian kept me informed about the status of the car regularly. He explained me the job that was to be done on the car and the estimates around that.

Alicia did a wonderful job servicing my Honda Accord . I will definitely highly recommend Alicia bring all three Honda vehicles for service . Also very friendly service staff. ????

He did very good service.

After waiting 2 1/2 hours, I found they hadn't started on my car. I didn't want to wait another 1 1/2 hours, so had them only do the oil change. They said I could wait until the next service for the other things, if I preferred. They gave me a 15% discount. I'm not sure that's enough, since I would have done better to skip this appointment. I wouldn't have ended up with a half-done service.