Adrian was extremely helpful and kept me updated on what was happening
Thank you
6/5/2020
Denise S. VERIFIED CUSTOMER
It was not a bad experience but I felt rushed and didn’t feel comfortable asking questions. Overall it was ok. However the gentleman who first greeted me and and later said good bye made me feel important.
6/5/2020
Landon N. VERIFIED CUSTOMER
Thank you
6/5/2020
Elizabeth K. VERIFIED CUSTOMER
Ithe would be great if the initial inspection labor would be waived; especially if there is something wrong with the car and if the customer is going to have Larry Hopkins Honda do the work. I'm not a mechanic, but I got charged $190/hour for the initial inspection which is one hour regardless. The installation of the part was forty minutes,longer than the inspection. I'm not trying to come across,as complaining; just trying to figure out the logic. I appreciate Larry Hopkins Honda and have been bringing my car there for many years. I just work for a living and I could use any break possible to keep my car running and keep my business with your establishment.
6/4/2020
Marisaa C. VERIFIED CUSTOMER
Easy process and friendly staff. Enjoy coming to Larry Hopkins.
6/4/2020
Cindy C. VERIFIED CUSTOMER
Adrian vazques es un muy buen trabajador, tube un excelente atencion y me ayuda bastante quede muy satisfecha con la ayuda
6/4/2020
Cheryl M. VERIFIED CUSTOMER
Adrian is a very polite and courteous young man he represents Honda well thank you
6/4/2020
Jose C. VERIFIED CUSTOMER
She was very kind and knew how to treat the incombinent who was very professional and tried to help me so that he was satisfied. and for her I am grateful to you for helping me.
6/4/2020
Shailendra S. VERIFIED CUSTOMER
Adrian is the best service person a lot of knowledge it was very helpful today he looked at my warranty paper if it’s qualified or not I’m really happy with my job and also Billy
6/3/2020
Kshitij S. VERIFIED CUSTOMER
Paul was awesome!
6/3/2020
Emily N. VERIFIED CUSTOMER
Thanks to you and colleagues for working hard to keep everyone safe including employees. I appreciated the changes made to allow service to run smoothly while navigating the extra challenges of the pandemic and how smoothly everything went. Adrian as my point of contact through it all was great but so was everyone else. Stay safe.
6/3/2020
Joan C. VERIFIED CUSTOMER
His service was thorough and friendly.
6/3/2020
Carla C. VERIFIED CUSTOMER
I asked if there was anything else that came up during the servicing. I felt like I had to pull the details out of my rep. She explained things in mechanic terms so I had to keep drilling down to understand what the 4 things were that she needed my approval on to do the work or not. If I hadn't have asked would she have told me? It wasn't a big deal, but she could've volunteered the info and explained it better in layperson terms.
6/3/2020
Elpidio O. VERIFIED CUSTOMER
Great Customer Service
6/3/2020
Joan S. VERIFIED CUSTOMER
Thank you!
6/2/2020
Mikhail D. VERIFIED CUSTOMER
She was very professional and extremely helpful. Definitely a great communicator and acted like a leader.
6/2/2020
Bharat S. VERIFIED CUSTOMER
Horrible experience with her.
5/31/2020
Suzanne G. VERIFIED CUSTOMER
The service was great and everyone was friendly etc, however, several of the employees were wearing their masks half off, meaning the mask was covering their mouth but not their nose. Obviously this makes wearing a mask pointless as the danger is not only in the droplets of saliva that are spread while talking, but also in the droplets aerosolized in breath exhaled from the mouth AND THE NOSE. Please train your employees on how to properly wear a mask and remind them that it is more to protect other people and their families any of whom might be vulnerable to Covid-19. Alicia who was my service rep was wearing her mask properly.
5/31/2020
Kathryn P. VERIFIED CUSTOMER
My experience was great because the staff were helpful and knowledgeable. The work was done quickly and as expected. Thank you!