Time management. Timely delivery. No forced selling.
3/12/2020
Lee K. VERIFIED CUSTOMER
Ok, no problem.
3/11/2020
Charles M. VERIFIED CUSTOMER
Richard is outstanding. He is an excellent representative of your Company.
3/11/2020
Oliver L. VERIFIED CUSTOMER
Jacquelyn was the consummate professional! Thank you!
3/11/2020
Alexander B. VERIFIED CUSTOMER
Thank you for great and honest service
3/11/2020
Alp T. VERIFIED CUSTOMER
The loaner car was not clean. It seems the previous customer ate inside the car and returned it. Especially now, the inside should have been cleaned before given to another customer.
3/11/2020
Winnie N. VERIFIED CUSTOMER
Richard was very helpful and customer oriented. I enjoyed working with him. Courteous too.
3/11/2020
Hao C. VERIFIED CUSTOMER
Adrian was very helpful, however I am still concerned this appointment did not actually fix the SRS problem.
3/11/2020
Ravi Shankar. VERIFIED CUSTOMER
Well, the service was fast and your rep checked me in very quickly.
3/11/2020
Peter N. VERIFIED CUSTOMER
Great service. Mr. Alvarado was knowledgeable, considerate, friendly. Downside: Mr. Alvarado did not respond to text communications
3/11/2020
Lisa Y. VERIFIED CUSTOMER
Very courtesy and professional
3/11/2020
Veronika D. VERIFIED CUSTOMER
Richard is great!
3/11/2020
Margaret L. VERIFIED CUSTOMER
Things moved along so the tire was repaired in 2 1/2 hours
However the waiting area is appalling. Dirty, worn carpet. Beat up couches. I’ve written a letter to the owner
3/10/2020
Rose E. VERIFIED CUSTOMER
Rob was friendly and helpful.
3/10/2020
Santosh R. VERIFIED CUSTOMER
Kudos to Duke Lee, Adrian and Service asst Mgr Paul. They are all awesome.
3/10/2020
Yukiko L. VERIFIED CUSTOMER
Adrian was great. I hope he will stay with you so he can take care of my car again.
3/10/2020
Brian T. VERIFIED CUSTOMER
I called several times into LHH to get a status update on the repair of my car. Because my car would be serviced for at least 5-7 days, I needed to make other transport arrangements. Having a status update on the progress could have helped.
I was told three separate times that someone would call me back with no response. Because I didn’t get a response, I was forced into getting a rental car And surprisingly, despite this being a warranty repair, I wasn’t offered a loaner for the 7+ days my car would be serviced.
I finally received a call on day 8 with about 40 minutes to go before end of business and had to rush to make arrangements to pickup my car.
And while I am satisfied with the quality of work done, the communications with the customer is sub par.
3/9/2020
Richard K. VERIFIED CUSTOMER
Very personable friendly service. I am very pleased with the customer service provided
3/8/2020
Victor N. VERIFIED CUSTOMER
Duk was courteous, friendly and informative. I felt he was looking out for my needs and those of my car instead of trying to up sell me on premium or unnecessary work. This trust and level of service as well as the use of genuine Honda parts will keep me coming here in the future. Great Job!!!