This has been the worst experience in 16 years
First you wiped out my (Francis ) profile
And have been contacting my wife (this is her cellphone)
The wrong service was performed. The warranty service was not checked and even though I have documentation about my B1 service you performed an A1
Service on my car because you thought it was my wife’s car, which wasn’t even there
Upon picking up my vehicle I received the explanation that the computer got updated
No apology and no effort to fix our profiles
After 16 years I am deciding to leave
I Have never been treated like that. Your new people have done a great disservice to your establishment
2/29/2020
Fei L. VERIFIED CUSTOMER
very good
2/29/2020
Tatiana B. VERIFIED CUSTOMER
Great service, happy customer! Thank you Gabriel Aguirre!
2/28/2020
Chris H. VERIFIED CUSTOMER
Very helpful and attentive!
2/28/2020
John P. VERIFIED CUSTOMER
Good service, prompt and courteous service agent, attitude that seems to value building confidence and relationship with the customer.
2/28/2020
Kay J. VERIFIED CUSTOMER
Rob was very kind and explained everything in detail after the service.
Thank you!
2/28/2020
Denis T. VERIFIED CUSTOMER
He is very courteous, professional and honest. He tries to explain all my options for all work. I appreciate his support for my aging car and goes out of his way to make sure I understand everything. I would highly recommend Adrian to other customers.
2/28/2020
Olena Y. VERIFIED CUSTOMER
everything was done quickly and efficiently
2/28/2020
Leonor C. VERIFIED CUSTOMER
Very efficient and friendly service.
2/28/2020
Suresh M. VERIFIED CUSTOMER
So far he is the one of the best service person I interacted.
2/27/2020
David H. VERIFIED CUSTOMER
Adrian is great. Very professional and helpful. I’m always impressed that he remembers my name each time I stop in.
2/27/2020
Linh L. VERIFIED CUSTOMER
I am always impressed with your service department and received excellent service. Richard was very efficient and professional and best of all, friendly. I highly recommend Larry Hopkins.
2/27/2020
John S. VERIFIED CUSTOMER
Robert was very helpful and friendly.
2/27/2020
Asude S. VERIFIED CUSTOMER
Gabriel did a fantastic job, was fast and very kind and helpful. Would like to work with Gabriel again.
2/26/2020
Dhaval S. VERIFIED CUSTOMER
It would be great to add car wash to the servicing package. Most of the car dealers in Bay area offer that and it seems like a good add-on.
Apart from that, I was satisfied with the servicing.The staff was cooperative and helpful. Alicia answered my questions with patience and care.
Thank you.
2/26/2020
Cathy S. VERIFIED CUSTOMER
The fast turnaround is great so I can wait there instead of transporting back and forth
2/26/2020
Juan M. VERIFIED CUSTOMER
Adrian Vasquez did an excellent job of answering my questions and keeping me informed.
2/26/2020
Nicole H. VERIFIED CUSTOMER
Always a good experience bringing my car in to be serviced. I have been bringing my car to you for the last 20 years!
2/26/2020
Pingchih C. VERIFIED CUSTOMER
Rob is friendly and helpful. Kept well informed and welcomed. I am a happy customer