Alicia was great! I was completely satisfied! She was friendly, helpful and the service was timely and done before promised! Thank you Alicia! Great job to your team!
1/26/2020
Gaynell G. VERIFIED CUSTOMER
Brandon was terrific. Went above and beyond what was required. You’re lucky to have him on your team, and will be a reason I’ll keep coming back to Larry Hopkins.
1/26/2020
Ellen H. VERIFIED CUSTOMER
Appreciated Alucia going through the summary with me--she was patient & presented the info clearly.
1/26/2020
Denise K. VERIFIED CUSTOMER
Thanks!
1/26/2020
Jimmy V. VERIFIED CUSTOMER
Quick intake with no hassle and he made sure I got the discount available since a discount wasn't applied to my prior visit. I plan to work with him on my next visits with my two Honda's.
1/25/2020
Arlene L. VERIFIED CUSTOMER
Costly Repairs but worth saving my Honda ! One of the best cars on the road!
Happy with dealership & their people .
1/25/2020
Tanya T. VERIFIED CUSTOMER
The employees were very nice, but I never got a clear answer as to what the problem is. But maybe there isn’t one?
1/25/2020
David H. VERIFIED CUSTOMER
Adrian was professional, communicated regularly and he was nice!! Thank you
1/25/2020
Chin B. VERIFIED CUSTOMER
Happy.
1/25/2020
David S. VERIFIED CUSTOMER
Great customer service. Friendly and efficient! Thank you
1/25/2020
Srichand A. VERIFIED CUSTOMER
Adrian took the time to review the maintenance already performed on the vehicle. When I asked if brake check was necessary he gave a honest opinion. Appreciate the wonderful service.
1/25/2020
Andrea M. VERIFIED CUSTOMER
We are really satisfied with the maintenance our car received; and especially happy with the help Brandon Winters provided; he helped us to make sure our car was in the best conditions, walking us through each aspect of the maintenance service, he went the extra mile and followed up to make sure everything was fine. Thank you!
1/25/2020
Anita L. VERIFIED CUSTOMER
Richard Schwartz delivered a very great customer service I am very staistified and I always trust Honda for my vehicle.Thank u and continue to do a great job
1/24/2020
Emily O. VERIFIED CUSTOMER
Brandon was an excellent Service Advisor. He let me know details about the service to be performed, he obtained my consent for additional repairs, and had a very polite personality. Thanks, Brandon!
1/23/2020
Brian T. VERIFIED CUSTOMER
At my last service appointment, iI was told that an “oil consumption” test was required but not given specific details. After returning today (and 2000 miles) I was told that I was supposed to bring the car back after 1000 miles and the “test” needed be restarted. Willing to comply, I wanted to discuss the proper procedure with the service manager when I picked up my vehicle. Unfortunately he was not present when arrived. I had been communicating with him via text and he was fully aware when I was coming to pick up my vehicle. Yet during all the communication he never gave an indication that he wouldn’t be there. I was also told by the customer service person that I couldn’t speak to anyone else EXCEPT the service manager that was helping me and that I should just call him tomorrow if I have any questions. Very disappointing.
1/23/2020
Patrick . VERIFIED CUSTOMER
He provided professional advising and excellent customer service. His friendly personality and thorough explanations made me feel confident my car would be taken care of. Thanks Brandon
1/23/2020
Joshua S. VERIFIED CUSTOMER
Roberto was great and I thank him for taking the time to answer all of my questions. He was also very proactive in making sure I was satisfied with my visit to the service center.
1/23/2020
Ramanathan S. VERIFIED CUSTOMER
Excellent help from Bob and excellent service. Thanks.
1/23/2020
Ben M. VERIFIED CUSTOMER
I was glad Gabriel came back as a service advisor. I brought my wife’s 2006 Honda Pilot for service. He was Professional and Courteous throughout the process. I will be coming back for the brake fluid soon.
1/22/2020
Melinna L. VERIFIED CUSTOMER
Brandon provides exceptional customer service. He made sure I fully understood everything that was going on with my vehicle. Brandon also stepped into the lobby and checked in and updated me with my vehicle’s progress. Going from San Jose and having to drive all the way to Sunnyvale sometimes on your only
day off is worth it when you have advisors and personnel like Brandon!!
Keep it up Brandon!!! And hope to see you next time.