Misalignment after service that wasn’t there before
3/1/2025
Sagar T. VERIFIED CUSTOMER
Exceptional
3/1/2025
Kevin D. VERIFIED CUSTOMER
I brought the car in to have the fuel pump replaced. The mechanic cleared the codes upon hearing the warning lights have been coming on occasionally. Once I got home all the warning lights came on again.
3/1/2025
Iyoko K. VERIFIED CUSTOMER
It did not bother him that I was late do to an error in the city navigation
I thought Larry Hopkins had another auto repair in Santa Clara for the recall work so I went to that address. Which was an error. Then I noted the city was changed back to Sunnyvale with the same address.
Thank you for the loaner but I had to put in $10 worth of gas because it was indicating low fuel.
2/28/2025
Rachana T. VERIFIED CUSTOMER
April is an excellent service advisor!
2/28/2025
Fowzan S. VERIFIED CUSTOMER
She was very helpful.
2/28/2025
Usman A. VERIFIED CUSTOMER
Adrian is always a great service rep! Makes me want to continue to come back to Larry Hopkins!!
2/28/2025
Arnie H. VERIFIED CUSTOMER
Swell fellow. Took care of our safety recall, but too expensive to solve another minor problem.
2/28/2025
Nancy H. VERIFIED CUSTOMER
Dianna is a very friendly welcoming young lady. She is knowledgeable, explains everything thoroughly and answered all of my questions. It was a pleasure working with this professional.
Thank you, Nancy
2/28/2025
Virgilio J. VERIFIED CUSTOMER
Excellent. Very approachable, accommodating and helpful service provider.
2/28/2025
Ellen G. VERIFIED CUSTOMER
Adrian was helpful in discussing my car repairs, the timeline, and the charges. I appreciated having him to navigate the process.
2/27/2025
Zhiqing Z. VERIFIED CUSTOMER
Thank you for your service
2/26/2025
Gopikrishna K. VERIFIED CUSTOMER
She was extremely rude while answering my queries. I did not like her patronizing attitude. I had a pre-paid service package bought from Larry Hopkins Honda which she refused to recognize. At this point I regret buying anything from the dealership. She hurried me into my delivery process and refused to help when I had queries about the pending warnings on my vehicle screen.
2/26/2025
Jose M. VERIFIED CUSTOMER
Ms Olivares was very helpful, knowledgeable, and courteous
2/26/2025
Jayaprakash R. VERIFIED CUSTOMER
Hi Adrian - Thank you for going above and beyond to ensure a great experience. Your assistance is greatly valued.
2/26/2025
Jaehyeon P. VERIFIED CUSTOMER
The engine light came back on that date the service was done, and it came back again after the 2nd repairment.
I left a text and voicemails but no response yet.
2/25/2025
Kevin L. VERIFIED CUSTOMER
Jacquelyn was amazing to work with. She explained everything up front and kept me notified every step up the way.
Excellent service A+
2/25/2025
Ana U. VERIFIED CUSTOMER
Friendly people are nice to talk
2/24/2025
Antonio S. VERIFIED CUSTOMER
Nice people and respectful
2/24/2025
Mary K. VERIFIED CUSTOMER
Jessie was great! Many thanks to him for a wonderful experience.