Someone tried to clean the windshield but left smudges that compromised my vision as I left in the evening darkness. The glare was so bad, I pulled over at a gas station to clean the windshield.
11/5/2019
Maria B. VERIFIED CUSTOMER
I paid $360.00 to replace a driver door glass and who ever replaced didn’t take the time to removed a piece of tape that it was on the molding out the door and believe charging for 3 hours labor just to replaced and cleaning the broken glass was to much I will never bring my cars for service at this service center anymore.
11/4/2019
Jorge T. VERIFIED CUSTOMER
I wish there were greater price transparency. I received a quote over the phone before coming in for maintenance, but I wasn't offered that price initially. Only after asking Alicia several questions, I was able to get the quoted price.
11/4/2019
Stephen H. VERIFIED CUSTOMER
When I dropped off the car Saturday, the service representative David told me that even though the service dept is closed Sunday, I could still pick up my car Sunday from the sales department and the keys would be left there. When David called me later Saturday to tell me the car was ready, I missed his call and we both tried re-calling the other a few times but kept missing one another.
When i called on Sunday, the sales office told me that they didn't have my paperwork/keys and the service office was closed so i would have to pick my car up Monday instead. I am disappointed that because of some internal process barrier between the sales and support offices, i had to be inconvenienced and wait an additional day to get my car. An example of above-and-beyond satisfaction would have been that the sales team walk over to the support side, find my paperwork, and help me get my car when I was originally promised
11/4/2019
Dennis B. VERIFIED CUSTOMER
Fast, friendly service! Very impressed.
11/3/2019
Siddharth D. VERIFIED CUSTOMER
I think car servicing was good & I paid close to $900 for the service. In return I expect you to treat me & my time with respect. I was disappointed by the way I was treated to get my car. After paying I was directed by one of your folks to wait outside until he got the car. I waited for around 10-15 mins with no sign of my car. That’s when I approached the folks who were taking in cars of service appointments. That’s when I realized that nobody had gone to pick up the car. The gentleman there acknowledged that the keys were still there & it would take another 10 mins to get my car which I felt unacceptable as I was already waiting for 15 mins & I had to get to another appointment. That’s when I suggested that could I just get the car by myself to which the attendant got offended. He made me feel that I was doing something wrong by asking for my car. That just left a bad taste in my mouth.
11/3/2019
Vivek P. VERIFIED CUSTOMER
Gray work! Thanks for keeping me updated with the progress.
11/3/2019
David M. VERIFIED CUSTOMER
Would be great to have a fast oil change service.
11/3/2019
Ping W. VERIFIED CUSTOMER
The method provided by Honda to fix the exhaust noise problem from trunk doesn't work. All well designed passenger cars, that sufficiently seal the cabin, should encounter this kind of problem. It's quite disappointing that Honda doesn't have a solution, yet.
11/2/2019
Peyman M. VERIFIED CUSTOMER
Thank you so much for providing me the shuttle bringing me home and pick me up.
11/2/2019
Samantha N. VERIFIED CUSTOMER
Great service! Thanks!
11/2/2019
Ming C. VERIFIED CUSTOMER
Excellent services!!!
11/2/2019
Vivian C. VERIFIED CUSTOMER
thanks for quickly diagnosing and repairing my car. it was a relief to get it back so fast.
11/2/2019
Gopi M. VERIFIED CUSTOMER
Kevin is awesome!
11/2/2019
Danielle Y. VERIFIED CUSTOMER
She was excellent! I’m continuously impressed by the service at Larry Hopkins. The staff is always so friendly and accommodating.
11/2/2019
James F. VERIFIED CUSTOMER
Rich is the example of how all service reps should be
11/2/2019
Elana K. VERIFIED CUSTOMER
Richard Schwartz and the team do such a wonderful job!! I come there from palo alto. THANK YOU!
11/2/2019
Anne E. VERIFIED CUSTOMER
David was extremely helpful. He had obviously reviewed all of my records before I arrived; knew of my appointment and what I wanted done; and told me that he would try his best to see that my car was ready for pick-up within the time frame that we discussed. He made good on that promise, waiting to go to lunch until I returned.