The associate Alice is horrible. She did not tell me or call me when my car is ready. I got a email around 4:30, came to pick up the car and found the service department was closed. She did not even leave my key at the service department. It was Saturday, did she want me to leave my car there the whole weekend? I beg the sale department to go inside the service department to find my key, which wasted me almost 1 hour. That’s horrible! Moreover, Alice promised to give me a discount, but she failed her commitment. Horrible person.
10/28/2019
Virat Y. VERIFIED CUSTOMER
Hello,
I had visited for oil change, alignment , tire rotation, tire pressure oils filter change, a/c filters, basically minimum service of car . But when i drove the car after service around 3-4 miles i got warning light for “check tire pressure “ I went back to service center . The gentleman out there I guess service manger he made me reset the settings in car and told me that probably service people forgot to reset it, but I requested him to do it again but he is not willing to he just simply said that it’s gonna take another 30mins to just do it then he said it will be ok, and he went to other customer . One more thing i requested for air condition service but still it is working same some times good, sometimes not. For all i paid 186$ plus tax i guess which is not worth it
10/28/2019
Masanori A. VERIFIED CUSTOMER
Thank you for your kind and professional service!
10/28/2019
Carmen T. VERIFIED CUSTOMER
David’s customers service was great, he was very courteous and made sure our needs were addressed.
10/28/2019
Amit S. VERIFIED CUSTOMER
Job done well indeed!
10/27/2019
Stephen L. VERIFIED CUSTOMER
Clear explanation of work to be done, as well as a review of work that was completed and associated charges. Also, he worked around my schedule which I greatly appreciated. Very professional.
10/27/2019
Julio D. VERIFIED CUSTOMER
adrian is amazing i will totally recommend him
10/27/2019
Sagar M. VERIFIED CUSTOMER
Rich was prompt and facilitating
10/27/2019
Ronnie J. VERIFIED CUSTOMER
Everything was great! Thanks so much!
10/27/2019
Cheryl T. VERIFIED CUSTOMER
David Liss provided me with excellent customer service. He greeted me with a smile and he explained that, they were short staff today thus the delay in attending to me. He also assisted me in my previous visit and he was also courteous at that time. Thank you once again.
10/27/2019
Katherine C. VERIFIED CUSTOMER
Really nice, quick, comprehensive.
10/27/2019
Raghav J. VERIFIED CUSTOMER
Richard was amazing to work with! He clearly explained which parts were available and which ones had to be ordered.
10/26/2019
Peggy S. VERIFIED CUSTOMER
Adrian was so helpful for me because I have gone to another Honda service department before and I was getting terrible service. My last Honda (civic lx 1998) was my car while raising my two kids as a single mom. They switched my battery out for an old used one while getting an oil change and later while picking up my civic after getting worked on the paperwork said lights checked ? my brake light was out when they pulled it out after I payed the bill. Adrian explained everything letting me know my car was looked after and safe. This CRV 2017 is my car for helping raise my grandkids. Thank you Honda.
10/26/2019
Bruce K. VERIFIED CUSTOMER
Thanks for the good service.
10/26/2019
Anupam S. VERIFIED CUSTOMER
I had three concerns
1. I had an appointment of 7.30 with my problem already been described, but yet when I arrived they said that the person who can fix the problem would be available after 8.00.
2. I was kept waiting for more than 1.5 hours for a shuttle service and the shuttle drivers were confused about their duties and schedules. After 1.5 hour I rather preferred to get my own uber. Also the shuttle driver were really blunt and recommended I get my own cab.
3. The person who was overseeing outrightly refused to go on a test drive at 8.00 am when the traffic was still bearable and could have been driven to see the problem that I had.
10/26/2019
Rachelle D. VERIFIED CUSTOMER
Very pleasant staff
10/26/2019
Sarah W. VERIFIED CUSTOMER
I loved Rob. Great customer service. So nice. He was attentive and punctual. Immediately followed up with me.
10/26/2019
Dale M. VERIFIED CUSTOMER
She & Billy are why I come from San Jose have my car serviced since I purchased the car !! My first Honda was bought there !!
Thank you for the continued great service!!
Dale M
10/26/2019
Luis S. VERIFIED CUSTOMER
I was please with the prompt response to my issue.
10/26/2019
Leonor C. VERIFIED CUSTOMER
Very efficient. My vehicle was delivered faster than expected.