David took sincere care of me, let me know all the information during the process and kept in contact very well.
8/30/2019
Deepak E. VERIFIED CUSTOMER
David explained everything about the servicing for my car. He also called up when the vehicle was ready for pickup. He also gave a few tips on how to get good mileage on my car and did a great job!
Thank you!
8/30/2019
Leman G. VERIFIED CUSTOMER
Adrian was great! Even though I made a mistake with my appointment, he added me in and honored the discount from another dealer I wrongly assumed that you had offered. He was able to solve an issue I had with the connection btw my phone and the console. Very happy customer here.
8/30/2019
Peter F. VERIFIED CUSTOMER
The appointment was made for 7:30 am, but when I arrived, I was told the technician does not start until 8 am. So why tell me get there 30 minutes earlier? I was told the car will be ready around 9 am. I told the staff that I will wait in the waiting area. I waited until 9:20 am and asked the front desk for a status update, and after the front desk person went to the back, then I was told it will take a few more minutes for the paper work. The car was then given to me. The text to my phone to let me know the car was ready was sent AFTER I have left the service department. The fix should have taken only an hour, but the whole appointment took nearly two hours because of the unnecessary waiting. My time is valuable, so please respect that.
My experience in the past when I use the service department has always been excellent, this is the first time I felt it really could have been much better. I was going to call the service department manager since this is such a change from the excellent customer service that would be more typical of Larry Hopkins. Glad you reached out to get my feedback. Please review with your team.
8/30/2019
Ray M. VERIFIED CUSTOMER
Stay committed to your customers!
8/30/2019
Rohit A. VERIFIED CUSTOMER
My previous services (both A1 and B1) had costed less than 130$ for the last 4 years. This time the bill was 365$. The car was working fine just like before. I feel duped. You lost a customer for swindling me.
8/29/2019
Janet R. VERIFIED CUSTOMER
David was really nice and knowledgeable. He was kind and professional.
I really appreciated that was able to register me and get my on my way quickly. Everything was efficient and organized. Thanks so much!!!!
8/29/2019
Satya N. VERIFIED CUSTOMER
Excellent Service! I am really excited and look forward to use your services.
8/29/2019
Shannon S. VERIFIED CUSTOMER
Adrian was helpful, knowledgeable and answered my concerns. He updated me throughout the day and my car was ready at the time promised. Very happy with your service dept.
8/29/2019
Moshe G. VERIFIED CUSTOMER
Very good service. Prompt. Great personality. I will be happy to work with David again. Already have an appointment for next week ( with my other Honda),
8/29/2019
Jonas B. VERIFIED CUSTOMER
We now have to bring the car back in for the fourth time to repair a door issue, which was yet again not addressed today. I’m told it will take 90 minutes to repair and you had the car for a full day again today and still it is not repaired. I am extremely disappointed and frustrated with both the car and the number of repair issues and the failure to repair yet again. It’s been an awful combination and is severely eroding our longtime brand loyalty to Honda.
8/29/2019
Linda T. VERIFIED CUSTOMER
I've come here 2 times now and have been very pleased with the service. The estimated time for when I can get my car back has always been correct or taken less time, which I really appreciate!
8/28/2019
Mckinley N. VERIFIED CUSTOMER
Got everything done quickly, and walked me through all the steps. I also appreciated that Adrian invited me to come back before my Honda Care expiration if I had any other problems.
8/28/2019
Julie M. VERIFIED CUSTOMER
Excellent service fast and efficient
8/28/2019
Sarah G. VERIFIED CUSTOMER
Richard is always my go to when it comes to getting my Honda serviced! He is very personable, knowledgeable and always keeps me updated on the progress of my service. Highly recommend him!
8/28/2019
Toni P. VERIFIED CUSTOMER
So pleased you completed all the work on my auto in such great time. The car is running well and I am so happy not to have to worry any more
8/28/2019
Yujiao P. VERIFIED CUSTOMER
David Liss is very very friendly and helpful. I got the service done way faster than I hoped for. Thanks David!!
8/28/2019
Fook C. VERIFIED CUSTOMER
My experience for the service was so pleasant. Especially Alicia, she was so considerate when I mentioned that I was in the hurry to pick up my son from school, and she was trying her best to help me up. Thanks.
8/27/2019
Girish K. VERIFIED CUSTOMER
Good overall experience,Adrian was courteous and kept me updated and explained all the details. Thanks
8/27/2019
Ellen L. VERIFIED CUSTOMER
My visit today went very smoothly and I appreciated updates regarding when my car would be ready. It was a very positive experience.