This is the first time I have my car serviced at this dealer. I have to say that I will never come back or recommend it to anyone. I am very disappointed with the service here. I missed Richard call. I called him back 3 times, called office main line twice (none answered . Only answering machine) sent 2 text messages. It took more than an hour to connect with him. Staff in service department are poor in customer service. They are rush at the end of the day. Overall, customer service is 1 on a scale 1-5 with 1 being most dissatisfied.
8/29/2024
Celerina B. VERIFIED CUSTOMER
Good service
8/29/2024
Era R. VERIFIED CUSTOMER
great service?
8/28/2024
Sharon R. VERIFIED CUSTOMER
Richard is great and always helpful.
8/28/2024
Devon Y. VERIFIED CUSTOMER
Work quality and responsibility
8/28/2024
Wang-Pin H. VERIFIED CUSTOMER
Service is very good !
8/28/2024
Erdal S. VERIFIED CUSTOMER
Congratulations Kevin It provides excellent service.
8/28/2024
Mark C. VERIFIED CUSTOMER
Richards’s explanation of the diagnostic process was clear and time estimate was pretty accurate so I’d say I was satisfied with the service. It was also nice to speak with someone who has been around the Bay Area as long as Richard.
8/28/2024
Emily P. VERIFIED CUSTOMER
I always feel that Adrian gives great advice, that I can trust!
8/27/2024
Natalie Marie. VERIFIED CUSTOMER
Second time being helped by Jacquelyn, friendly and helpful. Thanks again!
8/26/2024
Pinky T. VERIFIED CUSTOMER
The service manager was not impressive or trustworthy. The information that she would provide was simply eyebrow raising.
8/26/2024
Maria G. VERIFIED CUSTOMER
I took it cuz there was a noise after the tires got rotated .
The noise is still there . It wasn’t fixed . Will never go back . Disappointed
8/25/2024
Aditya K. VERIFIED CUSTOMER
I loved working with Diana, she was excellent and on top with updates and communication.
8/25/2024
Stephen K. VERIFIED CUSTOMER
Superb customer service!
8/25/2024
Judy C. VERIFIED CUSTOMER
Jackie is one of your best service reps. She takes a real interest in meeting client's needs and works hard to see if anything is covered under warranty. She is the reason why I go to Larry Hopkins rather than to a local independent Honda repair service.
8/25/2024
Raphael R. VERIFIED CUSTOMER
It felt that Richard was not really on top of my case, wrong initial quote (great, was lowered from $700 to $200ish), then additional work needed to be done due to a engine light on which I had notified in the appointment request. Richard did not seem to know what the part was needed for which seems odd for someone with his experience, especially when I asked if it could bed cleaned rather than replaced, to which the answer was that new part & labor would be less than labor to clean. For someone who did not seem to know what the part is used for, seemed like a fluke. Besides, the gentleman was obviously irritated that I was asking what I felt were legitimate questions, even if it was obviously the end of the day. We are all entitled to bad days, so that’s ok, but I felt a bit of condescending which could be worked on, even after so many years of experience. Feedback is a gift. Best, Raphaël
8/24/2024
Namrita G. VERIFIED CUSTOMER
A1 service last week was never done. And the oil was empty. And when we filled 2 quart oil and took the car back to get A1 service, they told us the oil tank was overfilled. So the customer was lieing?? We were also asked to drop the car in an emergency after being told they will just take a look - so essentially A1 service was not done in the first place but we were charged for it. We cannot trust Larry Hopkins service anymore
8/24/2024
Ning L. VERIFIED CUSTOMER
Excellent service!
8/24/2024
Peter H. VERIFIED CUSTOMER
Service is always excellent. Jacquelyn has been my advisor over the last few services and always provides excellent service.
8/24/2024
Burnell S. VERIFIED CUSTOMER
You guys quickly found the problem and promptly fixed it. What more can be better than that? One minor thing. I had to enter the code myself to get the nav/radio to work again. Thanks again for getting my wife's CR-V running again. Looks like we'll be looking at getting a new one soon. It will be our 6th Honda. Almost all from Larry Hopkins.