The car is running better now but the maintenance took longer and was more expensive than I thought. Everybody was professional and I understand there is a labor shortage so it's not really your fault. It's just annoying that these things are expensive and slow now. I appreciate you loaning me a car to use.
6/28/2024
Jeffrey H. VERIFIED CUSTOMER
The repair was done correctly, appropriately priced, and in a reasonable time.
My only complaint is that I made a reservation for 10:45am, I arrived a few minutes early, and I wasn't seen until nearly 11am. As I was leaving, the people arriving were told they would have to wait 15 minutes past their appointment.
I know you are understaffed, but appointments are made for a particular time, and you should respect your customers' time.
6/28/2024
Laura E. VERIFIED CUSTOMER
Great service! I am a long-time customer of Larry Hopkins Honda Service. This service center is great - the employees are friendly and helpful and the place is very clean. Rich has always been very helpful in explaining the car maintenance services. Thank you Hopkins Honda!
6/27/2024
Ajaykumar U. VERIFIED CUSTOMER
Thank you Dianna for all your great help. She is fantastic.
6/27/2024
Zoya K. VERIFIED CUSTOMER
Thank you Richard Schwartz!
6/27/2024
Gloria A. VERIFIED CUSTOMER
Adrian has excellent interpersonal, communication and customer service skills. I’m always thankful that he turns customer interaction into positive experiences
Adrian is an asset to your company!!!
6/27/2024
Joy W. VERIFIED CUSTOMER
Traded in my civic for a 2024 civic just last month
6/27/2024
Didier B. VERIFIED CUSTOMER
Awesome work as always ! Two thumbs up for Rich and his team.
Returning customer at Larry Hopkins Sunnyvale since 2002.
6/27/2024
Darrel T. VERIFIED CUSTOMER
Thank you Adrian, you were very helpful and knowledgeable about the issues. You also made timely recommendations to improve the life of our vehicle all while keeping us informed and updated.
Thank you,
Darrel & Penny Thomas
6/27/2024
Virginia B. VERIFIED CUSTOMER
Great!
6/27/2024
Edme H. VERIFIED CUSTOMER
Oil change is too pricey. I ended up laying over $200 for oil change and a clasp.
6/27/2024
Norman B. VERIFIED CUSTOMER
When I bought it in for a recall correction, I was told the part wasn’t available even though I had scheduled the fix weeks before. Richard went the extra mile to secure the part and have it installed saving me from returning.
I really appreciate it
6/27/2024
Michelle S. VERIFIED CUSTOMER
Adrian was patient and spent a lot of time explaining necessity and costs about potential repairs. I have an issue with service department closing earlier than posted time of 6pm. He contacted me prior to leaving to notify me my car would be at the sales location until 7 pm. I think a service advisor and person who can ring up sales should remain in service department until 6pm. There could be an issue with services and charges and sales department would not be able to handle issue. I also did not like one of the persons attitude of my concern about closing early not being his problem. Everyone who works there should be concerned about customer
Service. He is older with a shaved head.
6/26/2024
Robert C. VERIFIED CUSTOMER
Adrian is very professional and caring. The whole experience was very simple, easy and straight forward.
6/26/2024
Rose E. VERIFIED CUSTOMER
Kevin was very considerate and professional.
6/26/2024
Peter A. VERIFIED CUSTOMER
The guy who checked me in (getting me into the lane, not the guy handling the paperwork), was unnecessarily gruff—barking orders and shouting—never smiling. Generally unpleasant. He softened up later, but his initial directives were individuating. No need for that.
6/26/2024
Fredricka G. VERIFIED CUSTOMER
Adrian is consistently knowledgeable, patient and respectful. He is great to work with and I feel my Honda is in safe hands with Adrian and Hopkins Honda. Thank you so much!
6/26/2024
Raimon M. VERIFIED CUSTOMER
My service representative Jacquelyn Olivares was fantastic. She was very polite professional, and personable. However, after almost two weeks of being without my car - I received a little less than 1 hour of A/C before my vents were blowing 90 degree air again. I picked my car up around 6pm. I stopped to grab something to eat and waited for the traffic to dissipate. I h
began my trip home at approximately 9pm. My air conditioning stopped working before 10pm. It is approximately 10:30pm right now. I am much less than satisfied overall.
6/26/2024
Margaret B. VERIFIED CUSTOMER
Wonderful service as usual, thank you!
6/25/2024
Natalie J. VERIFIED CUSTOMER
Drop off went very well. I was confused about when my car would be done, and I started calling three hours after my 8:30a drop off and left a vm message for Jacquelyn. When I didn’t get a call back, I called back at about 1p and then again at 2p. She called me after my third call and said it would be done by 2:45. For some reason, my car wasn’t done at 2:45 and I had to wait another 20+ minutes. This was an unusual and disappointing experience with your service dept.