Dianna was great. My feedback is that I was quoted $260 to change the air filter. I own a Mercedes S class and a BMW 7 series and the cost to change those air filters at the dealer is less than $100. After hearing the absurd quote from Hopkins Honda, I just changed the filter on my CRV myself. It’s a 5 minute job for an amateur and a ~$30 part. Please stop your price gouging, it’s absolutely shameful.
6/23/2024
Kristine B. VERIFIED CUSTOMER
Kevin entertain costumers nicely with a smile on his face. Great job!!
6/23/2024
Moshe G. VERIFIED CUSTOMER
As always, Richard is very friendly and helpful. It was another quick and efficient visit.
6/23/2024
Pooja B. VERIFIED CUSTOMER
Dianna has been very helpful, great at communicating different aspects of maintenance and giving a brief overview to the questions I had. She was very accommodative and patient with billing as there were multiple facets given I had an issue with my Honda care package, she seemlesly co-ordinated with other departments. I will definitely recommend her as advisor for others
6/23/2024
Williams R. VERIFIED CUSTOMER
Fantastic work!
6/23/2024
Nitin G. VERIFIED CUSTOMER
I have been going to you for all the maintenance but it was complete ripoff this time.. almost $400 for labor? Seriously? Sorry but
I am not coming back to you again.
Charges doesn’t look reasonable at all.
6/22/2024
Rama P. VERIFIED CUSTOMER
Dianna explained the services to be done to the vehicle and gave an estimate. While the service folks were working on the vehicle additional services had to be done. I got a note along with permission to authorize the additional work.
Overall my experience was pleasant.
6/22/2024
Carlos A. VERIFIED CUSTOMER
Richard has always provided an excellent service. Thank you.
6/22/2024
Bohdan C. VERIFIED CUSTOMER
Above expectations, job well done.
6/22/2024
Shirley S. VERIFIED CUSTOMER
Excellent service.
6/21/2024
Josefa C. VERIFIED CUSTOMER
Accident job
6/21/2024
Pei-Hsin Y. VERIFIED CUSTOMER
Dianna is very friendly and she has explained the service options available. She also has suggested the 100K related service options and I would think about it later.
Although the wait time is a bit longer, but overall experience is good.
Thanks
Pei-Hsin
6/20/2024
Dorothy W. VERIFIED CUSTOMER
Kevin is excellent in his customer service.
6/20/2024
Mary K. VERIFIED CUSTOMER
Richard is a wonderful service advisor. I am very happy with the service he provided!!!
Thank you, Richard!!!
6/20/2024
Danny C. VERIFIED CUSTOMER
Well done.
6/20/2024
Dave R. VERIFIED CUSTOMER
First time with Dianna. She was awesome!
6/20/2024
Helen I. VERIFIED CUSTOMER
Adrian was excellent. Very courteous professional. The service at Honda is top notch. It’s nice to see that.