Larry Hopkins Honda Auto Repair Service

Dianna is super! She helped me schedule a suitable time for my appointment.

Ok

Richard answered all my questions and concern. Service was done in a reasonable time.

Excellent job to accommodate my personal schedule.. provided nice service!

Diana was amazing! Great customer service

Thamks

Dianna was very personable and provided very clear explanations for the services available.

Dianna was very courteous, specific and most of all professional. She is an asset to your company thank you . Regards, Alfredo G

He exceeded my expectations with the work he did.

The service by Jacquelyn was excellent and incredibly fast today. Thank you for that.

Great customer service. Thank You. Also Much appreciation to service manager Shannon.

Diana provided excellent service! She was very helpful and strived to make my experience smooth. I appreciate her help and hope she can be my service technician in the future.

I’ve been a customer at this dealership and have gotten my car serviced here 2 times prior to my most recent visit today. Before, I had a positive experience with your reps and felt like they were taking the time to talk to me and explain the service being done on my car. This recent visit with Richard as my rep was so disappointing. I arrived at my appointment a few minutes early and was one of the first people in line at 7:45am. Richard waived me through and was immediately grumpy. He spoke down to me and questioned if I had come to the dealership before even after I told him I’ve come 2 times in the past to get my car serviced. While in his office he quickly rushed through the other information and told me stand outside (it was 40 degrees) when I said I would like to wait at the dealership for the service to be done. I asked if I could wait in the waiting area and do work on my laptop like I had done before and he said I can do whatever I want. He didn’t look at me while telling me to go away and wouldn’t help me out when I asked which door I should I should use to exit his office. When my service concluded he said he needed my autograph, handed me my paper, stared at me to signed it and left without asking if I had any questions. I waited until he came back to ask for my information about my car and he was just as grumpy as before. Honestly no one likes to get their car serviced and it’s just something you have to do and it was so much worse that Richard was so unpleasant to work with especially since it was so early in the morning. I won’t bother coming here again if I don’t have to and if I do I’d try to request a different rep if possible. Please share this feedback with him and don’t let him be rude to future customers.

The repair timeframe was pretty accurate. Employees were friendly. And the coffee machine was excellent!

Dianna was a pleasure to work with.

My service advisor Adrian Vasquez was courteous and promptly responded to my questions regarding my Honda. He took the initiative to ensure all tasks were completely done to my satisfaction. I appreciate his time and efficiency.

Adrian was quite helpful, knowledgeable about my car service. Thank you! Tom

Jacquelyn was excellent! She was professional and personable, and she answered all my questions.

I’m better please with the service, thank you

Good job, satisfied.