I appreciated his help, especially with getting my coupons applied to the charges and updating me about the service.
1/9/2024
Martin M. VERIFIED CUSTOMER
thank you grat service by richard
1/9/2024
Ayush R. VERIFIED CUSTOMER
Really understanding and helpful
1/8/2024
Ruchiman C. VERIFIED CUSTOMER
I want more details on the charges breakout. Thank you
1/8/2024
Cedric C. VERIFIED CUSTOMER
Tech said I needed a brake fluid replacement in his notes. THAT was false. The previous tech shows my brake fluid was replaced in August of last year. You would have charged for a service I didnt need. YOU need to be more aggressive with your techs and make sure they dont make costly mistakes for customers.I think Ill try another dealer. This isnt the first time Ive had a problem with your service. I am now skeptical.
1/7/2024
Barbara B. VERIFIED CUSTOMER
I didn’t quite understand the explanation of what was wrong with my car and the error messages that appeared on my dashboard continued to display as soon as I started my car to drive home.
1/7/2024
Emiliano M. VERIFIED CUSTOMER
Fully satisfied
1/6/2024
John C. VERIFIED CUSTOMER
Richard is the best! Always friendly and professional. Looks up previous services to give best advise on what needs to be done to keep my 2011 Pilot running smoothly.
1/5/2024
Michael D. VERIFIED CUSTOMER
Everything was great and the service representative was outstanding. However when I drove my car home the Traction Control System warning lights were on and would not go out so I'm assuming one of the mechanics who worked on my car forgot to put something back and nobody checked when delivering my car that the warning lights were on.
1/5/2024
Luis T. VERIFIED CUSTOMER
Everything was great .., thanks Adrian ????
1/5/2024
Nasir K. VERIFIED CUSTOMER
Adrien was great!
1/4/2024
Karen R. VERIFIED CUSTOMER
Diana really knows the business. She was a pleasure to work with.
1/4/2024
Ernesto B. VERIFIED CUSTOMER
Excellent customer service! Very good job!
1/4/2024
Celia H. VERIFIED CUSTOMER
Great job
1/4/2024
Carol T. VERIFIED CUSTOMER
Part ordered and installed. The problems are all resolved.
1/4/2024
Allen L. VERIFIED CUSTOMER
Thank you for your help with my car.
1/4/2024
Fred W. VERIFIED CUSTOMER
Excellent and friendly service. Car ready before promised time.
1/3/2024
Robert C. VERIFIED CUSTOMER
I hope y’all are paying Richard the salary and benefits he deserves. I’m located in LA and he is the main reason I keep coming back to Larry Hopkins for an annual checkup on my car. The guy is very thorough and knows his stuff.
1/3/2024
Gimlay T. VERIFIED CUSTOMER
Richard was very patient and professional.
1/3/2024
Zie C. VERIFIED CUSTOMER
Was clear and respectful, not pushy about other items. Appreciated your prompt and clear work. :)