Adrian was really great - very knowledgeable and highly professional. I would like to work with Adrian every time I am in. Thanks Adrian!
12/8/2023
Ana V. VERIFIED CUSTOMER
Jacquelyn was extremely helpful.
12/8/2023
Thanes K. VERIFIED CUSTOMER
I’m completely satisfied with Diana’s help from checking the car in through the explanation of the inspection results. Thanks Diana.
12/8/2023
Honda Research. VERIFIED CUSTOMER
She explained well about a recommended service menu while showing pictures on her pc. She is kind and patient. Thank you.
12/8/2023
David A. VERIFIED CUSTOMER
Adrian was great and very helpful. Thank you.
12/7/2023
John K. VERIFIED CUSTOMER
Your technician forgot to reset my tire information so my screen said low tire pressure when it wasn’t low and I had to go in extra time to get this fixed. It’s really shouldn’t happen by your technician.
12/7/2023
Earl Justine. VERIFIED CUSTOMER
Service advisor is professional.
12/7/2023
Shahzad H. VERIFIED CUSTOMER
Signed up for shuttle service on the website when setting up my appointment only to find out no shuttle service has been available for 4 years. There was no communication until I reached our near the end of the day. After picking up my car the issue with the head unit resurfaced. I attempted to contact my service advisor on Saturday, Monday and Tuesday. I left voice messages requesting a call back to discuss next steps each time. I did not hear back until Wednesday morning via a text message asking if I wanted to set up another appointment. I'm very disappointed with the level of basic service missing from this interaction.
12/6/2023
S Y. VERIFIED CUSTOMER
Was hoping to get a free wash but suv got appointed today ahead of schedule and job completed without the courtesy wash. They asked me to take it this evening. So i did. Larry Hopkins sales dept still owes me two carwashes of the new crv i bought. :) i will take it up in the future since the one tomorrow got postponed for another day. Jacquelyn did fine. But the rest of the service staff completed all jobs so they asked me to take it and not leave it around till tomorrow, which made it more convenient for me as well.
12/6/2023
Jose P. VERIFIED CUSTOMER
Richard is very professional and friendly.
12/5/2023
Natalie Marie. VERIFIED CUSTOMER
Thank you for all the help, very straight forward and helpful!
12/5/2023
Siddharth S. VERIFIED CUSTOMER
DIANNA THOMSON WAS INCREDIBLY PATIENT AND PROVIDED TOP NOTCH QUALITY SERVICE. WE WERE IN AND OUT WITHIN 10 MINUTES, AND RECEIVED A VERY REALISTIC TIME ESTIMATE OF WHEN WE SHOULD EXPECT TO HEAR BACK. THE SERVICE COMPLETION ITSELF WAS DONE IN LESS THAN AN HOUR. OVERALL, WE ARE VERY SATISFIED AND WOULD HIGHLY RECOMMEND DIANNA THOMSON FOR AMAZING CUSTOMER SERVICE
12/4/2023
Mangala D. VERIFIED CUSTOMER
Jacquelyn did an amazing job as my advisor. She explained everything in such a clear and concise manner and made sure everything went smoothly. Thank you!
12/4/2023
Georges I. VERIFIED CUSTOMER
Diana is very helpful everytime i come. I have a comment which is not related to Diana but Larry hopkins honda. You are probably the only honda dealer i have been to that doesnt have a shuttle service . Other hondas in the area and even in La they have shuttle service some of them with maximum 5 miles radius. Something to consider for ur business to develop. Thanks
12/4/2023
Jennifer A. VERIFIED CUSTOMER
Will most likely never be back, communication was terrible felt more of annoyance then willingness to help.
12/4/2023
Moshe G. VERIFIED CUSTOMER
Very friendly and quick.
12/3/2023
Pamela L. VERIFIED CUSTOMER
Dianna did a great job. I had not been to the Honda dealer for service since before Covid - so we talked about what needed to be checked. She was very helpful. She did keep me up to date on the status of my car and explained very well the recommendation to replace the battery.
12/3/2023
Jackie L. VERIFIED CUSTOMER
Richard was nice and helpful.
12/3/2023
Kay H. VERIFIED CUSTOMER
always appreciate your service
12/3/2023
Emi T. VERIFIED CUSTOMER
Dianna was very thorough in explaining the options for the service of our 2018 Civic and really appreciated she did not push the higher end options. She was prompt in communicating the status of our vehicle during the day. A true professional.