We were quoted 6000$ for a 250$ repair we got somewhere else. My wife was told there was an oil leak in the engine, asked to approve a job with 3k in labour and 3k in parts.
Took it to a trusted mechanic who said there was a faulty ignition coil with so sign of an oil leak.
11/9/2023
Carol H. VERIFIED CUSTOMER
Always nice and always EXTREMELY helpful.
11/9/2023
Susan T. VERIFIED CUSTOMER
Everyone I came in contact with were so nice and so very helpful! They made me understand the problem my car was having and gave me hope to be watchful and proactive in order to save my car! Everyone I came in contact with at Larry Hopkins were very friendly as well as helpful! I highly recommend Larry Hopkins Honda!
11/9/2023
Fredrick A. VERIFIED CUSTOMER
My appointment was at 11:15 AM, I have to wait for two hours to drop the car
11/8/2023
Abhishek Y. VERIFIED CUSTOMER
I could not tell when my car would be ready for pickup. I called multiple times but could not get through my service advisor. I understand he was likely extremely busy however you should consider a way to have this information available automatically via an app or have someone be able to lookup the estimated time. Since no one was answering my call I ended up going to the service center directly to check if my car was ready around 5:15 pm. It was ready for pickup when I arrived but I could not tell if the work just finished just when I arrived or someone just missed to inform me.
That being said, I do greatly appreciate David accommodating my request to also include recall fix for my car during my regular service.
11/8/2023
Kendall G. VERIFIED CUSTOMER
Just keep it up.
11/8/2023
Thierry G. VERIFIED CUSTOMER
Adrian was considerate but my past few eperiences have shown that the service dept. is chromically understaffed. More than a day went by before my car was looked at yard time. My car ended up being ready when I needed it, but the whole experience was stressful for me.
11/6/2023
Vj S. VERIFIED CUSTOMER
Great job, thanks for making my day even better by giving me a loaner car with no charge, till my vehicle was fixed great service appreciated it…
11/6/2023
Matthew X. VERIFIED CUSTOMER
Great customer service!
11/6/2023
Opha W. VERIFIED CUSTOMER
Service on time as promised excellent customer service
11/5/2023
Linda B. VERIFIED CUSTOMER
Great team at Hopkins
11/5/2023
Janet H. VERIFIED CUSTOMER
Jacquelyn was very professional and a great communicator. She explained the service options thoroughly, and I felt she had my best interest at heart. Thank you!
11/5/2023
Joanne W. VERIFIED CUSTOMER
Dianna is always very helpful and personable to work with
11/5/2023
Betsy B. VERIFIED CUSTOMER
Thank you Jacquelyn. Appreciate her expertise, assistance and accommodations.
11/5/2023
Moshe G. VERIFIED CUSTOMER
Paul is a great service advisor. Knows a ton, very friendly, efficient.
11/5/2023
Simrit K. VERIFIED CUSTOMER
Great service from Jacquelyn!
11/4/2023
Charles W. VERIFIED CUSTOMER
Adrian Vasquez is a true professional with truly excellent customer service skills. He put me at ease right away re my ac repair concerns—especially noting my extended warranty coverage. He also followed through with timely texts as my indicated repairs required an overnight stay.
I consider Adrian to be a stellar representative for Larry Hopkins Honda and, happily, have found your Service Dept. Team to be personable, professional and of highest quality.