David was very helpful. Felt like I could trust his judgement. Will be back for my next service.
11/4/2023
Sriram G. VERIFIED CUSTOMER
David was great, very professional and completed the service before time. I would rate him 5 stars.
11/4/2023
Haydee W. VERIFIED CUSTOMER
great service
11/3/2023
Navin P. VERIFIED CUSTOMER
Good service
11/3/2023
Aida S. VERIFIED CUSTOMER
Adrian was kind and professional.
11/3/2023
Abirami P. VERIFIED CUSTOMER
Got a good customer support from Adrian Vasquez. He explained the details of service clearly and ensured job is done well in time.
11/3/2023
Diana E. VERIFIED CUSTOMER
Service can definitely be better and knowledge of the extended warranty is non existent. Sadly I can’t transfer my services to Capitol. Or can i? Thanks
11/2/2023
Sachin K. VERIFIED CUSTOMER
There were no loaner cars. The dealership doesn't offer an Uber/Lyft service either. They mentioned they'll conduct an oil change but they didn't. Completely disappointed by the level of service offered. They're charging $200 to install a $60 cargo net. In what universe is that sane? So many dealerships are doing so much more to make their customers happy - they go above and beyond. You're just doing the bare minimum, if that.
11/2/2023
Allen W. VERIFIED CUSTOMER
I brought my car in for service yesterday. After I left Larry Hopkins Honda, the indicator for low tire pressure appeared on my dashboard. I took the car to a gas station and put air in all of my tires, however, later on that day, the rear tire on the driver side went flat! I’m wondering why if there was a problem with any of my tires it wasn’t addressed while I had the car in service! I want to bring my car back in and have my tires looked at so that I can find the status of all of them!
11/1/2023
Bayne S. VERIFIED CUSTOMER
Also thank you for NOT forwarding my presence to your sales team when I checked in
11/1/2023
Sumathi T. VERIFIED CUSTOMER
I had asked for oil change and air filter after the intimate work at end of Monday Oct 30. David Chen handed over the case to Adrian. I called Larry Hopkins Honda couple of times on Oct 31 to reach to Adrian. Could not reach, never got a call back.
On Nov 1, I went in to see what is going on. Adrian would not take the time to talk to me about the service. He took me to payment counter asking me to pay while he went back to pull up the car for me to take. Not only did no one communicate to me on Tue whether car is done or not, when I show up, no one would take the time to talk. They cannot wait for me to pay and get out of there!!!
11/1/2023
Steve L. VERIFIED CUSTOMER
Great job, work completed on time and as requested. Thanks
11/1/2023
Sunil M. VERIFIED CUSTOMER
Excellent and polite service.
11/1/2023
Kevin T. VERIFIED CUSTOMER
Took 30 minutes to check in, took another 5 hours for just oil change. I mentioned about $10 coupon for oil change during check in but it as not applied when I pay and pickup my car.
11/1/2023
Tsaichuan K. VERIFIED CUSTOMER
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11/1/2023
Fnu A. VERIFIED CUSTOMER
Good service. Friendly. Will come next year. Thank you Adrian.
10/31/2023
Prabhu R. VERIFIED CUSTOMER
Great customer service by Richard
10/31/2023
Joseph F. VERIFIED CUSTOMER
All Your Service People are great. I have been coming to Larry Hopkins for 22 years. Great service people