Excellent info about as what was going on during my service at your dealership. Personable, positive and informative and knowledgeable is how I would describe the tech.
9/25/2023
Sandy H. VERIFIED CUSTOMER
Diana was very helpful and getting me informed about a number of items that came up on my vehicle she was timely intercommunication and helpful in getting me the best prices she could and I appreciate it all the help she gave me over the 3 days my vehicle was at Hopkins Honda
9/25/2023
Ranjith R. VERIFIED CUSTOMER
I have been bringing my cars here for some time and always had good interaction with the staff till my last visit.
I got very poor treatment this time.my car had some more time for oil change. But I wanted to do it over the last weekend. The customer service person lacks basic training and was stating that car will breakdown if I do oil change .really ?
He was also making jokes behind my back with service person near where cars were being parked for service.
No cutesy, no friendly or inviting attitude
Sorry I would prefer to go some places that treats customers well and welcome my business.
9/25/2023
Philip H. VERIFIED CUSTOMER
I appreciate the professionalism. Nicely done. Thank you very much.
9/24/2023
Kellie C. VERIFIED CUSTOMER
Dianna was kind , attentive and knowledgeable. Appreciate her amazing hospitality
9/23/2023
Basil P. VERIFIED CUSTOMER
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9/23/2023
Linda K. VERIFIED CUSTOMER
I thought my car was supposed to have the brakes checked as part of the service but the receipt says they did not check brakes .
9/23/2023
Roger T. VERIFIED CUSTOMER
Fast turn around, professional response to my inquiries.
9/23/2023
Eric O. VERIFIED CUSTOMER
Dianna was great and did her best to move things along. I understand that some technicians called in sick. I had to wait 4.5 hours for an oil change and tire rotation, something that I had an appointment for. I showed up 5 minutes early even. Not sure why you don’t reschedule appoints when you have people call in sick. But it was indicated on my booking that I was going to wait for the vehicle. My threshold for waiting for easy maintenance like this is a max of 2 hours. The work was great, the people were great, but overall my experience was unacceptable. I have better things to do on my day off than to waste half of it not having any idea of what’s going on with my vehicle.
9/22/2023
Shannon P. VERIFIED CUSTOMER
Take customers as they come in. I was waiting for at least 5 minutes and a car pulled in the lane near me and they took that one first.With only 3 people working the paperwork, I had to wait an additional 15 minutes.
9/22/2023
Leonor C. VERIFIED CUSTOMER
Dianna is very pleasant and helpful person. She communicated with me constantly with updates. ????????
9/22/2023
Yukie N. VERIFIED CUSTOMER
Richard kept me informed on the sratus on my CR-V.
9/22/2023
Anirudh Y. VERIFIED CUSTOMER
Paul explained in detail the process of diagnosing and getting my CIVIC 2016’s non functional AC fixed. Compared with other Honda service centers in Bay Area Larry Hopkins Honda and Paul were more transparent in explaining the extended warranty on the Civic’s AC. Going forward I would like to bring in my car for regular servicing to Larry Hopkins Honda.
9/22/2023
Ramanathan S. VERIFIED CUSTOMER
Excellent quality work, timely completion and very courteous service. Thank you very much.
9/22/2023
Dora G. VERIFIED CUSTOMER
Thank you!!
9/22/2023
Alvin L. VERIFIED CUSTOMER
Your web payment message is mis leading. It said I don’t need to meet with your service representative.
9/22/2023
Alex Po. VERIFIED CUSTOMER
Good job
9/22/2023
Catherine M. VERIFIED CUSTOMER
David was great! Thank you.
9/21/2023
Jonathan T. VERIFIED CUSTOMER
Excellent service, Dianna made sure I got my car back quickly including dealing with recalls.