Kevin was very thorough and explained all of the service options for my vehicle. He also sent updates during the service to let me know what the technician recommended I add to my service. I appreciate his attentiveness and will consider Larry Hopkins Honda for any future services!
1/27/2025
Jose C. VERIFIED CUSTOMER
Jessie did a great job. He went above and beyond to make sure all my concerns were addressed and I will continue to take my car in for service at this location
1/27/2025
Steven B. VERIFIED CUSTOMER
Jessie was amazing! He was friendly and polite, was very communicative, and generally made my first visit here a great one. Wish I bought my Accord from here! Thanks!
1/27/2025
Monique R. VERIFIED CUSTOMER
Dianna was patient and professional. She listened to my concerns and then made sure everything was taken care of.
1/26/2025
Sheleen S. VERIFIED CUSTOMER
Adrian Vasquez was awesome as my service advisor for my 4-wheel alignment! He was super helpful, explained everything clearly, and made the whole process really easy. Definitely recommend working with him!
1/26/2025
Ed M. VERIFIED CUSTOMER
10/10.
1/26/2025
Ramon H. VERIFIED CUSTOMER
Thank you for the amazing service I would recommend you to a friend 10/10
1/26/2025
Mehdi M. VERIFIED CUSTOMER
We were very pleased with our visit today. Dianna was very knowledgeable and her suggestions made sense. Overall she did a great job helping us I would rate her A+.
Thank you
1/26/2025
Peter B. VERIFIED CUSTOMER
Jesse was great efficient and a pleasure to work with
1/26/2025
Jeffrey T. VERIFIED CUSTOMER
Adrian is always really easy to work with for my maintenance issues! Thank you Adrian for being communicative and transparent around wait time.
1/25/2025
Allen L. VERIFIED CUSTOMER
The substite person for Kevin was fantastic, I highly recommend. He anticipated all my questions and issues before I even raised them, and took care of them. He is also super courteous, friendly and professional. Thank you for having such a great employee.
1/25/2025
Sean P. VERIFIED CUSTOMER
Great service. kept me informed on what’s was going on with my car.
1/25/2025
Richard M. VERIFIED CUSTOMER
Thank you very satisfy
1/25/2025
Lisa W. VERIFIED CUSTOMER
I was quoted almost $10k for the repair with no eta on timeframe or part. I was shocked at the information provided , so I contacted Honda directly to inquire about it. Honda rep. told me she spoked to the supervisor and the price she quoted me is miraculously now $3855.
Very disappointed at the dishonesty, and I plan to write a review on my negative experience with your service advisors.
1/24/2025
Vasuki S. VERIFIED CUSTOMER
Thank you
1/24/2025
Hansen L. VERIFIED CUSTOMER
Extended Wait Time: I waited months to secure an appointment for the recall repair, despite service confirming part availability and a prompt call back.
Poor Communication: After weeks of waiting for the promised call regarding part arrival, I had to initiate contact myself. This lack of communication continued throughout the service process.
Unacceptable Service Quality: Upon picking up my vehicle, I noticed a strong gasoline odor in the interior. This is unacceptable and potentially dangerous.
Unresponsive Service Department: Despite repeated attempts to contact the service department via phone and text, I received no updates or responses. It was only after escalating the issue to the sales department that I finally received a call back – after business hours.
1/23/2025
Wanderley L. VERIFIED CUSTOMER
Adrian managed to complete the service of my car earlier since I was waiting near by. He was professional and efficient.