Hardin County Honda Auto Repair Service

I've taken my car for service since I bought it new in 2020 never any issues. Today I went in and I had forgotten I wanted to ask if they could check the cigarette lighter outlet as it doesn't work. Someone had already checked the fuse and it was fine. The guy at the front desk in service said he'd be sure to let them know. Later someone came to get me to go over things that were needed and I asked him about the outlet and he wasn't aware. He said they'd check but anything more would be a higher cost service. He told me my battery was bad and they had one for $250 other things were typical service issues. I went back to wait on them to finish up I told them no on the battery and talked to my husband. When the service tech came back and said they were done I told him the battery part threw me. He said well the car is 2020 so it's about that time. My battery isn't even a year old I got a new one in July last year. I had it checked somewhere else this afternoon and they said it's fine. I've had zero issues. That had my mind blown never found out about the cigarette lighter outlet because I was baffled by the battery. I honestly don't believe it was tested at all and just an assumption that it was the same one and a way to make money off of me. If you don't question things and just assume how often are you paying for what you don't actually need...... this left me questioning going back there

I trust you folks to advise me on what needs attention on my vehicle. You have a fine service department that I appreciate and trust with my vehicle... and the safety of my family. Thank you!

Dylan is the bomb diggity

You cost me the denial of my warranty coverage, by saying that it was caused by impact. How is that possible when the swaybar is high up behind the coil spring, You would have to going in reverse. How could it damage the swaybar and nothing below it. The real cause of the damage was the defective swaybar broke fell down into the wheel sensor and damage it. Thanks a lot for costing me the denied warranty which was $466.68 Thomas M

Jake is a great service technician. He answered all my questions and explained the work that was done to my CRV. He also talked to me about services that need to be done in the future. I appreciate his kindness and look forward to going to Hardin County Honda for my Honda services in the future.

Great job ????

Dylan was very professional and respectful.

Cliff and your team were terrific! We are so grateful that they worked so hard to get us repaired and back on the road home!

Dylan was very professional & took time to let me know what was going on as I waited on my car. The cashier was very nice as I paid for my service. Thanks to HCH for the years I have been with them.

IM GLAD MR LEVAN CAME BACK OUT OF RETIREMENT HE'S AN EXAMPLE OF HOW TO TREAT PEOPLE!! EVERYONE AT HCH IS SO NICE, THOROUGH & TAKE GOOD CARE OF US!!!!

As always!! Service workers were courteous, and helpful. There was no long wait time. I felt safe and comfortable.

You all have serviced our Hondas over the year and they are still running strong!! Thank you!!

Jake was great assisting us with our Odyssey. Worked hard to get maintenance done same day that could have run over to the next day

Always quality service in a reasonable time!

Cliff is the best!

Dylan is an exceptional young man with great customer talent...

Thank you for the quick service.

Very good job

Didn’t have to wait long and they got me in first thing in morning so I Could be at work in Etown at hospital by 10:30 and… I got to sit in massage chair while I waited ????

Dylan took outstanding care of us. We were passing through and had car problems. He got us in right away and kept us posted on progress and ensured we understood the right expectations. Very pleased.