Britt is a true asset to Hardin Co. Honda!! He has a great personality and always very helpful. He totally knows what he’s doing and how to give great customer service. He totally understands finance and works well and very understanding with the recommendations and gets it when we can only do a little at a time due to the cost. Hardin Co. Honda should be proud of Britt and let him know daily he is doing a great job!!!
1/24/2024
Carlos S. VERIFIED CUSTOMER
Britt was very helpful in explaining future service needed on my 2019 Pilot. He explained everything to me. I’m a 73 yr old widow whose husband always took care of the vehicle maintenance until he died in 2022. I’m sure Britt realized I wasn’t fully understanding mileage (mine is low) versus time as to when service should be done. He made notes about it and highlighted it on my invoice. I was very appreciative of the extra care.
1/24/2024
Derisa H. VERIFIED CUSTOMER
Great service as always.
1/24/2024
Ruth Q. VERIFIED CUSTOMER
Took my car in immediately and was thoroughly checked. Very professional Honda team!
1/23/2024
Maria A. VERIFIED CUSTOMER
Always great service at Hardin County Honda!
1/23/2024
Robert H. VERIFIED CUSTOMER
Very professional, timely.
1/23/2024
Thomas R. VERIFIED CUSTOMER
Cliff is a great guy. I've known him for years and trust his judgment one hundred percent.
1/23/2024
Marilyn T. VERIFIED CUSTOMER
Clifford was very professional. Everything went good in fact it was like being back in PA at Smail honda
1/23/2024
Brenda P. VERIFIED CUSTOMER
The guy that checks ur car in service is a really nice person, he goes out of his way to be nice, u all are very lucky to have a wonderful employee,
1/23/2024
Mark T. VERIFIED CUSTOMER
Emily was also a very nice addition to your team.
1/21/2024
Dell H. VERIFIED CUSTOMER
Appreciate Cliff and HCH
1/20/2024
Donivan T. VERIFIED CUSTOMER
He was polite and knowledgable.
1/20/2024
Mareclino M. VERIFIED CUSTOMER
Excellent customer service. They went beyond their scope of work.
1/19/2024
Donald W. VERIFIED CUSTOMER
The service technician (Dylan Sebastian) was very courteous and professional. When the service was completed he explained everything about the service.
1/19/2024
Lindsey S. VERIFIED CUSTOMER
Really appreciative of the hard work they did! I know I didn’t get all the answers about my car but everybody was so helpful and informative. Thanks so much to Dylan and the team!
1/19/2024
Joseph W. VERIFIED CUSTOMER
Thank you.
1/19/2024
Fr. Matthew. VERIFIED CUSTOMER
First, When I came for routine maintenance a gentleman who was helping things move along received me but didn't do the work, so he wasn't able to review the inspection with me afterwards.
Second, The service techs at the desks are so busy that it doesn't seem like they have the time to really investigate non-typical issues. If 1 or 2 less appointments were filled each day, they may feel like they have more freedom to study the issue. They also don't have much time to really explain the issue to the customer.
I made a second trip to Honda in order to drop off the vehicle for the day so tech would have more time to diagnose it. I brought some work and was prepared to stay for several hours, but I don't think he had time to really get into it. I only stayed a couple hours and received a quote to rebuild the engine and a quote to replace it and both seemed very high. The techs are great, just too booked up.
I'm not upset, just making an observation.
1/18/2024
Tom J. VERIFIED CUSTOMER
Dylan was awesome!!
1/18/2024
Mary B. VERIFIED CUSTOMER
Awesome customer service!!!
Prompt friendly
Could not ask for better