Murphy Ford Auto Repair Service Center

I have been waiting for a reimbursement check from Ford for close to three months for repairs and towing that I paid for on a recalled problem in which I received a letter from Ford stating that I would be reimbursed for the repairs that I had already paid. Although I’ve received phone calls from the service manager and like -I have still not received my reimbursement check. I’m a little frustrated with Ford right now there’s nothing you can do other than make sure I get my check as soon as heavenly possible.

Everything seems to be great the

I checked a drop off form for a 30k service. No one called to review costs with me. I show up and have a $415 bill. It’s obvious my tires are a week old and they rotated and balanced? Why wouldn’t you call and ask and cover a bill of that much. I really want my money back. Definitely leaving reviews.

Print & excellent service thank you!

5*****out of 4 .

The people were friendly and very helpful

Dropped our brand new vehicle off because fog lights were not working properly. No one reached out to us to update us on status of our car. We called for 1.5 hours prior to closing to be told they needed a part and would have to keep our car. A call would have been appreciated to inform us that it was going to need to stay longer than a day. The next day, we again have to call to inquire about what is going on with our vehicle only to be told they can’t duplicate our concern/problem and nothing is wrong with the car. So why did our vehicle stay overnight ? Why did we have to keep calling. We pick up our car, our car was never moved from where we parked it. I was told that the service department is short staffed and they mixed up vehicles when they told us they needed a part for it. This is not my problem that service is short handed. I deserve the same customer service that I would receive if they were fully staffed. Also, get your facts straight and make sure you know what vehicle you’re talking about before giving information to a customer. Poor customer service all around. I told Chris and Carlos in service that if this happens again, I am recording it happen and I will be furious that so much of my time has been wasted.

Carlos was very personable and professional

Carlos Vera is an absolute best Ford Employee

I give Brian and his tech team five stars

My repair (recall on Ranger airbag) has not been completed!

Car was ready in good amount of time and Customer service was good

Well done

excellent !

I want to thank them for getting the airbag done and the wood piece connected to the airbag . did it in a timely manner. 1 day service

Very good job I was in and out once they the part. Thanks Carlos.

Service with Brian Hulsey was excellent

I travel from south Jersey to your service department because I have total confidence in your service department.

Service manager Brian did an amazing job of working with my schedule to keep my work truck and my personal vehicle serviced on back to back days. I tip my hat to The entire team ! Great job. I will definitely be coming back.

I did not like your not having my 4 tires on hand when I opted to remain for the installation. Someone should have told me - I could have given you my credit card. My time is valuable. Otherwise all was okay.