Purchased deffective vehicle. Ran the truck for only 8 miles and now needs a new engine. There was no kind of resolution to satisfy the inconvenience I'm being put through. On top of it, miscommunication between associates that delayed me being able to pick up my vehicle.
12/14/2023
Enocras W. VERIFIED CUSTOMER
He was very unprofessional made me lose out on an insurance claim because he did not submit the proper papers therefore I had to pay the work out of my own pocket I would never go back to God Chevrolet I will go to Moreno Valley instead you guys have got Chevrolet cater to certain individuals therefore when I spoke with Dean he already seen the had a attitude towards me but just to let you know Dean did make me lose out on a Insurance claim due to him not submitting the information before he did the repairs
12/13/2023
Fred Williams. VERIFIED CUSTOMER
Dean is very informative and communicates well. The last few vehicles I've taken to Dean he has gotten them in and out in a timely manner and kept me informed through the entire process.
12/12/2023
Sandy L. VERIFIED CUSTOMER
Very happy and satisfied that you are still able to service my Saturn.
12/11/2023
Lucille L. VERIFIED CUSTOMER
Dean was wonderful
12/10/2023
Eleanor F. VERIFIED CUSTOMER
I made an appointment Thursday the 7th for 7:30 a.m. Dean said the car might the truck might be ready by 11:30. I sent two texts to Dean to ask him what was going on and if it the truck was ready with no response. So I called at 1:30 they were unable to locate Dean and left a message. Then I called again at 2:30 and left another message for Dean with no response from either text or messages. So I called at 3:00 p.m. and spoke to a manager Mr Martin granado. He talked to the technician that was working on the truck and found out that it was ready. I went to pick up the truck and they said they couldn't fix it because they had to order the part. It would take an additional 1 to 2 days to get the part and then set another appointment. They had my Chevy for 7 and 1/2 hours and did nothing to it and didn't even have the courtesy to return my calls and let me know what was going on I'm very disgusted with the service I feel there was no service at all.
12/8/2023
Teresa J. VERIFIED CUSTOMER
Dean was very helpful and professional. Good experience.
12/8/2023
Aaron R. VERIFIED CUSTOMER
Dean was great. But your prices is crazy. $450 dollars to put a laptop on my suburban to bleed the brakes. And then t h e brake pad sensors was $160 labor to unplug and replace back in. Something that took less than a minute to do.
Like Joe Pesci said in lethal weapon do go thru the drive thru because they **** you. I feel the sane way don't go to the dealership for service because they **** you in labor.
$900 to put brake sensors on and flush the old brake fluid and replace the new and bleed brakes and clear codes. This is why I will never buy another new truck or car because you can't work on them. You have to go to the dealer and get screwed. Dealerships are the modern day crack dealer
12/8/2023
Erik M. VERIFIED CUSTOMER
Always a great experience. Service department reps are very knowledgeable and friendly. Love the tech video.
12/7/2023
Michael Z. VERIFIED CUSTOMER
My first impression of your service department waited there 3 to 4 minutes before anybody acknowledge me. The only one that greeted me was a redheaded kid that said, can I help you and he sent me to Roger did not see him because he was all the way down, covered by all the counter
12/7/2023
Marcelina S. VERIFIED CUSTOMER
Great service ????
12/7/2023
Julio O. VERIFIED CUSTOMER
He is an excellent person, and explains all in Spanish
12/7/2023
Susan P. VERIFIED CUSTOMER
Roger has always given me the best professionalism and guidance and respect every time I bring my car in for maintenance.Thank you for your patience all these years.
12/7/2023
Miguel V. VERIFIED CUSTOMER
Dean has always been very professional with a smile when i need his assistance. Very nice personality and takes care in a quick Gosh employee matter.
I never have a concern when he helps me .
I know i will be satisfied when i pick up my vehicle .
not only Dean but any employee their that needs to help me does.
I love the free coffee and a banana
Thanks for everything
Mike Vega
2024 s.s. camero owner
12/7/2023
James E. VERIFIED CUSTOMER
Always perfect
12/5/2023
Andrea J. VERIFIED CUSTOMER
Was told I should buy 4new tires because 2 had nails in them and couldn’t be fixed. Pep boys fixed them both. Did not appreciate the up sale
12/3/2023
Cotton C. VERIFIED CUSTOMER
Excellent service. Job well done
12/2/2023
Carrie L. VERIFIED CUSTOMER
No comment
11/30/2023
Alexis M. VERIFIED CUSTOMER
Thank you for your competent kind service, have a merry Christmas