Car was ready when promised. No problems. Will continue to have cars service by Gosch.
7/8/2016
Leonard H. VERIFIED CUSTOMER
They were great. No Bs servce. Got me taken care of.
7/8/2016
Theodore B. VERIFIED CUSTOMER
Mario went above and beyond. Thanks for everything. Look forward to servicing my traverse with you again.
7/8/2016
Jesus L. VERIFIED CUSTOMER
Nice work
7/7/2016
Joan P. VERIFIED CUSTOMER
All your service reps are very professional and good. Thank you for a job well done.
Joan P
7/7/2016
Fred F. VERIFIED CUSTOMER
I got my oil changed, and when I picked up my truck they had not run it through the car wash. In the past they always have. When I asked they were right on it.
7/7/2016
THERESA T. VERIFIED CUSTOMER
I told the service agent that I wanted to have the brakes checked and when I picked up the vehicle he said that they were fine. However, when I got home and had a chance to look at the paperwork and the multi point inspection, nothing was included for the brakes, so I have no idea if they were checked or if the information was just not put on my paperwork? I live in Idyllwild so it is difficult to get the vehicle down there again.
7/7/2016
Mary P. VERIFIED CUSTOMER
Service writer was very helpful
7/7/2016
RYAN H. VERIFIED CUSTOMER
From the start i and my truck were taken care of over 100%. From talking to Micheal Gormady on the phone about what my 2013 Silverado was doing. Thenfinding out i had purchased an extended warranty when i purchased the truck 2 years ago. I had it towed in just before closing time. To getting a phone call the next morning from Micheal letting me know they were all ready getting to work on it. The mechanic found 1 issue and then there was another computer issue he found. Micheal kept me informed thru all of it. I will highly recomend Gosch Chevrolet to anyone thats asks. You have an AMAZING TEAM there and should be proud.
I work in Customer Service and your team beat all of my expectations and then some.
Thank you. RYAN H
7/6/2016
Larry B. VERIFIED CUSTOMER
Mario does a great job
7/6/2016
Suzanne C. VERIFIED CUSTOMER
I would like if the service representative lets me know recommended fixes before i check out. I would like the chance to get what's needed to be fixed done while time there. Today cabin air filter. Simple thing I should have been asked if I wanted it changed. Also I was told my truck would be completed around 1230. It wasn't fine till 2 and I had to check on it multiple times. I understand sometimes things take longer but it would be notified they are running behind without having to ask.
7/6/2016
Karen V. VERIFIED CUSTOMER
I have had nothing but good things happen to my car since I have started going there for repairs. I do not drive much, so my appointments will not be close together. Been getting oil change once a year. Unless something stops working, I will see you later!
7/3/2016
Don J. VERIFIED CUSTOMER
Service was great as usual and performed in an expeditious manner.
7/2/2016
Abel G. VERIFIED CUSTOMER
I feel the pier train warranty is not accurate and senders should be covered to avoid bigger problems
7/2/2016
RAFAEL B. VERIFIED CUSTOMER
Grease hand prints were left on the driver side door.......really disapointed!!!
7/2/2016
KATHY M. VERIFIED CUSTOMER
Fantastic staff and mechanics. Keep up the good work!
7/2/2016
William S. VERIFIED CUSTOMER
Very good service
7/2/2016
Dennis L. VERIFIED CUSTOMER
Dear Gosch Chevy,
There is a lot wrong with the service I received on 06/30/2016. The description that was written on my invoice was not clearly explained to me by the service represenative or the mechanic that worked on my car. I was not informed what to expect from the service I was receiving. I had to ask for a car wash, but after my car was serviced it was still dirty. the worse thing about the service I received was the fact that I asked for a ride home at or near 1pm, but the driver did not make it back to the dealership until after 3pm. I do not know if since inland chevy has changed to gosch if you guys have replaced all the different gosch courtesy shuttle services into one shuttle service with one driver, but that is not a good thing since the driver has to drive for 5 different companies. This last change really did upset me because I had things to do at home but was stuck at the dealership. The last straw was too much to bear and the last visit I made on 06/30/2016 will be the final time I conduct business at gosch chevy or any other brand under the Gosch logo.
Sincerely,
Dennis
7/1/2016
CAROL S. VERIFIED CUSTOMER
2nd time this vehicle in service. First time they said they didn't have time to fix the horn (not working since 10 days after purchase) and radio dashboard shorts out and goes blank intermittently. This 2nd time we left the vehicle with them for 3 days and the only thing they did was change oil and repair broken door handle, once again stating they didn't have time to diagnose horn and radio dash light.