I dropped my car off for my service appointment on Thursday 8/17. I was informed it was recommended to replace the upper ball joints. I discussed the work with Dean and was informed the vehicle would be done that day. I did not receive any update by the end of the day. The next day I tried texting my rep and left a few voice mails. I did not receive any update. I call the service desk on Saturday and was told my vehicle was ready. When I picked it up Saturday morning I asked when it was actually completed and was told 5:01pm on 8/17. So, my vehicle sat there ready from Thursday at 5pm until Saturday when I had to call the service desk to find out it was ready. You need a better system to inform the customer when the vehicle is finished. I finally received a text telling me my vehicle was ready AFTER I already picked it up on Sat morning.
8/21/2023
Joey S. VERIFIED CUSTOMER
Dean was very good to work with. Very professional and did exactly what the car needed
8/17/2023
Michael M. VERIFIED CUSTOMER
Good job all around! Thanks,Dean for being professional and friendly!
8/17/2023
Antonio O. VERIFIED CUSTOMER
Great job thank you
8/15/2023
Andres C. VERIFIED CUSTOMER
Quick Service and Very Helpful
8/14/2023
Dan G. VERIFIED CUSTOMER
Rojelio always does a great job with my service appointments. Thanks guys.
8/12/2023
Alana F. VERIFIED CUSTOMER
Very well pleased
8/11/2023
Yutaka Y. VERIFIED CUSTOMER
Dean kept me informed of the Hemet
8/10/2023
Lily N. VERIFIED CUSTOMER
Thank you for helping me with my vehicle. I appreciate you!
8/10/2023
Walter E. VERIFIED CUSTOMER
None
8/9/2023
Lynne G. VERIFIED CUSTOMER
I really like that Dean let’s me know what kind of maintenance Chevy would like you to have on your vehicle with certain mileage in mind, it helps keep my vehicle running smoothly with no problems and there is absolutely no pressure to do those services. Thank you
8/8/2023
Malamamaisua B. VERIFIED CUSTOMER
Thank you Rojelio
8/6/2023
Danny L. VERIFIED CUSTOMER
Gosch Chevrolet it’s a great place to do business Dean was very professional and very helpful
Thanks
Dan Lane
8/5/2023
Virgina H. VERIFIED CUSTOMER
This was by far the SHITTEST EXPERIENCE IVE EVER HAD WITH GOSCH CHEVY
8/4/2023
Ed G. VERIFIED CUSTOMER
Dean has always done a great job for us! We recommend him to all who neEd G
8/3/2023
Jorge V. VERIFIED CUSTOMER
Customer service was great, actual vehicle service was not good, my steering wheel is off after alignment. Will call to report the issue
7/31/2023
Cristina C. VERIFIED CUSTOMER
Always satisfied
7/30/2023
Anna B. VERIFIED CUSTOMER
Roger is a gem
7/30/2023
Mel H. VERIFIED CUSTOMER
I just moved to the area from San Diego, and I must say, my wife and I love it, albeit climatic change is far different from the lower Southern California area. It would appear that consumer courtesy differs as well. My vehicle was still under warranty. I also took liberty to purchase additional aftermarket warranty also. After a deop in engine power, I decided to have it addressed the next day at your dealership. It was a matter of reattaching the outlet air cooler hose or attachment. Also a wipeout or 'decarb' was said done. My complaint is that I didn't feel that I should have had to pay $179-80 out of pocket when I had two sources of vehicle warranty. Also, I was told that the dealership would pick up the cost of my transportation back to my residence. I had to pay the uber fare out of pocket as well. I have family in town who warned me about the miscourtesy of Gosch dealership. This is too bad! If you cannot fix this I'll have to warn friends and stay away myself, as I am a minister here. You could benefit from my Congregation’s business.