Search

Real Reviews from VERIFIED CUSTOMERS
Hans B. VERIFIED CUSTOMER
I’ll be looking for it. Thanks.
6/7/2024
Robert T. VERIFIED CUSTOMER
Joe always does a great job!
6/6/2024
Janice S. VERIFIED CUSTOMER
You always make sure my vehicle is in top operating condition?
6/6/2024
Mike R. VERIFIED CUSTOMER
I really like Honda of Kenosha and plan to stay with them
6/6/2024
Abdul Wahid. VERIFIED CUSTOMER
Paid $190 for diagnostic and waited over 3.5 hrs - problem did not resolve and car was given back I then took the car to Midas and it took them 15 min to diagnose the issue and resolve - Midas did not charge me a single penny Very disappointed HK should refund the diagnostic cost paid - bottom line, money charged and issue not resolved
6/6/2024
Ashley H. VERIFIED CUSTOMER
The car was not to the best standard with the auto butler service and there was a stain on my back seat that wasn’t there when I dropped it off. Windows not wiped properly. Disappointing.
6/5/2024
Jules H. VERIFIED CUSTOMER
Excellent service Excellent experience
6/5/2024
Stephen G. VERIFIED CUSTOMER
I am satisfied.
6/5/2024
Jay M. VERIFIED CUSTOMER
Joe was great, very responsive and personable. Thank you for all the help
6/5/2024
Jacquelyn G. VERIFIED CUSTOMER
Fast in time service smiles and calm
6/4/2024
John K. VERIFIED CUSTOMER
None
6/4/2024
Robert A. VERIFIED CUSTOMER
Okay
6/4/2024
Kim . VERIFIED CUSTOMER
Rodney represented Honda very well. Great customer service!
6/4/2024
Travis D. VERIFIED CUSTOMER
I am disappointed to have to send this type of response. I was incredibly disheartened to hear how my wife was treated today while dropping off her vehicle. While I understand as a Service Advisor you need to make sure everyone is aware of the manufacturer recommended replacement of fluids in addition to the oil. However, my wife told me that it didn’t quite happen that way. That when she denied the overpriced upsell to have the transmission, brake, and differential fluids replaced you made remarks such as “you aren’t taking care of your vehicle” and “you might as well trade it in”. Then when my wife said, “my husband said no”, your immediate remark was “wow”. Money is not the issue here when you asked for my wife’s budget. It’s two things, one being the cost to do these tasks is very much overpriced and I can have it done elsewhere for much less. And two, most of these fluids don’t in fact need to be replaced until the vehicle hits 90-100k miles (despite the manufacturer recommendation). What I am most disappointed in is how my wife was treated during her visit and I sure hope all women who come into your service shop are not treated in this manner and made to feel as though their vehicle won’t make it another mile if they don’t listen to you. It’s comes across misogynistic and feels like a targeted upsell to a woman who wouldn’t know how to say no to such claims. I hope in the future this shop does better. But I will have a hard time brining my wife’s vehicle back to this shop except for her auto butler service and tire rotations.
6/2/2024
Julie S. VERIFIED CUSTOMER
Always friendly, professional and thoroughly reviews service requests and needs.
6/1/2024
Ann B. VERIFIED CUSTOMER
The service was quick and effective, as usual!
6/1/2024
Carlos A. VERIFIED CUSTOMER
Sam was very helpful all the way
6/1/2024
Amy S. VERIFIED CUSTOMER
I was in for a simple oil change and it took over an hour and a half. The service guy had to check on my vehicle at least twice. Not great customer service.
6/1/2024
Lisa Z. VERIFIED CUSTOMER
Very dissatisfied once again. Your service crew was negligent and didn't put my car back together properly after a routine timing belt replacement that I'm sure they do often only for my car to stall on the highway within 5 minutes of leaving lot. I have to get it towed back only for it not to be looked at until next day. Never offer a courtesy car. Today I'm told a ground wire wasn't bolted down properly but ready for pickup now? Never offer to pay for the tow and tip. My husband has to ask for the tow money and to be compensated for time lost, stress, distress to my kids and we get there to pick up the car and are given 100 dollars towards the 120 dollar tow bill and a "free oil change and tire rotation" after I already told Sam I get free tire rotation at Kenosha Tire so for your lack of attention to detail I get an oil change and am out 20 dollars for the tow still. Very dissatisfied.
6/1/2024
Clinton B. VERIFIED CUSTOMER
Joe was upfront with me about recommended additional service.
6/1/2024