Honda of Kenosha Auto Repair Service Center

Happy

My husband and I have Hondas. Love them. Always have good service at H of K--very professional. H of K is punctual whenever we come in.

The tire calibration step was skipped so we had to return to the dealership to have this done. The tire pressure was checked and then the calibration was done. Bummer that we had to turn around and return to the dealership.

Samuel was very professional he went above and beyond. I was very happy with his service.

Great job by Sam

The service was excellent

Very professional, compassionate to my situation, friendly. Outstanding

Great job!

Professional courteous service. Answered all questions.

Rodney is an excellent service representative. I ask for him specifically for all my vehicle service needs.

Rodney was very professional and pleasant!

Top professional service. Sam and the others treated me with respect and listened to me. Before arriving, I was stealing myself for the usual sexism and ageism. Gratefully, I did not need to.

Joe is a professional at what he does. He is the reason that I continue to return for service.

Sam Waddell did an excellent job taking care of my concerns with my Honda. It was fixed expeditiously. Thank you Sam. Jim H

After our oil change and tire rotation, we drove off the lot and suffered a flat tire 8 miles down the road. When brining the car back to the service department, they claimed something shot through it so hard that it made a hole that was not repairable but there was no evidence of a foreign object inside the tire. I questioned the assessment since the other car we were driving was directly in front of the damaged car while driving and we know nothing was in the road. I also questioned how would only the rear tire be affected bypassing the front tire and 2 tires on the car in front of it. The service department just shrugged. The explanation was no logical and logicistically impossible. What I suspect happened was the service department over inflated our tire and it popped once we got on the highway. Logistically this is the only explanation since the internal damage could only come from inside the tire and the entire exterior of the tire has zero damage. Our 2nd car that we had serviced at the same time earlier in the day had all 4 of its tires overinflated as well and we got a tire warning in that car when we got on the highway as well. Luckily we were able to get that car home and deflate the tires to a normal level. Service department intentionally did harm to our car and fabricated an illogical story to our damaged tire in order to take money from us knowing full well that we needed the car to get home. Completely unethical.

Overall good experience

I was teetering on going to Racine due to prior experiences..but am so glad I didn't. My experience today was top notch. I am glad I gave it the chance! All around pleasant experience with everyone I dealt with today.

Excellent!!!!

Rodney was exceptional . Explained everything to our satisfaction

Great service.