I brought my car in for an inspection. Was told it wouldn’t pass as there was a tear in my wiper, and they cannot inspect. You want $50 to slip on a pair of wiper blades before you will inspect my car. I have faithfully gone to Gault for my last two Toyotas for years. I won’t be coming back for maintenance and definitely not for an inspection. Also said I needed an air filter. I said okay. When I got the bill, no air filter was done. She said she didn’t think I wanted it, I guess after I complained about the wipers and not coming back. They also changed only the one blade. Again, why not ask me.
10/7/2023
Samuel D. VERIFIED CUSTOMER
The Service Crew were Great
10/7/2023
Sharon M. VERIFIED CUSTOMER
Was told tires I bought had a rebate and that tire company would pro rate the worn tires but then told not so after I left the car for new tires. Timing was questionable
10/7/2023
Donna P. VERIFIED CUSTOMER
Always a positive experience at Gault!
10/7/2023
Lauretta G. VERIFIED CUSTOMER
Jessica was very nice and accommodating. Very knowledgeable.
10/7/2023
Victor M. VERIFIED CUSTOMER
I hope when I need my next lease I don't want to pay a 3000 down.
10/6/2023
Charles C. VERIFIED CUSTOMER
I can do that. She’s great to work with.
10/6/2023
Debra C. VERIFIED CUSTOMER
Professional and friendly
10/6/2023
Angelo P. VERIFIED CUSTOMER
Alicia is the best! I will only make appointments with her due to her impeccable service.
10/6/2023
Thomas T. VERIFIED CUSTOMER
Very efficient
Friendly personnel
10/6/2023
Davey C. VERIFIED CUSTOMER
The app indicated numerous items requesting my input therefore I needed to call. Called and no one had any idea what I was referring to. Called twice before I just gave up with the phone and then just drove there to talk face to face for better clarification. By the time I arrived I was informed my vehicle was ready. Now I had to drive back home and then get a ride back to the dealership.
10/6/2023
Megan S. VERIFIED CUSTOMER
As always Nick and the Gault service team do a great job
10/6/2023
Marvin H. VERIFIED CUSTOMER
I was finished quicker than I expected this time.
10/5/2023
Vicky K. VERIFIED CUSTOMER
Alicia gave me an estimated time my car would take and she was right.
Tim/ gave me a ride to my house in Owego. He was very professional, friendly and excellent driver.
10/5/2023
John B. VERIFIED CUSTOMER
My wife’s 2014 Lexus RX-350 would not start due to dead battery. Amy was able to perform service on an emergency basis within the same day of incident occurrence. There was also an issue with a slow leak in driver side/front tire that she was able to also resolve. I was very pleased that Amy was able to do the work and get the vehicle back us the same day.
10/5/2023
Tami Z. VERIFIED CUSTOMER
Service rep was very pleasant and answered all my questions.
10/5/2023
Raymond H. VERIFIED CUSTOMER
I was only in for an inspection, but in alll my previous appointments for routine service Alicia has always been very friendly and courteous.
10/4/2023
James D. VERIFIED CUSTOMER
Nick is very knowledgeable, able to explain things simply and very easy to work with to get any problems resolved
10/4/2023
Karthik U. VERIFIED CUSTOMER
Car was wasn’t done after mentioning it in the morning. I was told car wash is broken. It was missed for this 10K service as well as the 5K service
I had shown a paint removal spot on the door & told to inspect roof for scratches but they weren’t taken care of
I had mentioned frequent car play disconnect but nothing on the service notes indicate that it was looked at
Check-in process was smooth