Jessica was GREAT! I said to her I never get the same person it’s always someone new. Typically they have no personality. This time Jessica was great. When I came back at Lunch to pickup. She greeted me. That was a first time. Usually no one will look up. As far as the service to my car. Was not washed and my seats were all down. What happened to the mint and thank you in the front seat. Try and remember how important customer service with a smile is.
9/20/2023
Judith H. VERIFIED CUSTOMER
Working with Alicia Crispell is always a pleasure. She is knowledgeable, thoughtful, and professional. She makes the process easy, convenient, and seamless.
9/20/2023
Gage M. VERIFIED CUSTOMER
The new in service communication and real time photos are are excellent
9/20/2023
Carl A. VERIFIED CUSTOMER
Service was very good
9/20/2023
Nikolay K. VERIFIED CUSTOMER
Thank you, Amy Nichols.
9/20/2023
Rosanne R. VERIFIED CUSTOMER
You guys do well and keep up the good work! Pls extend my thanks and appreciation to your shuttle driver! He was excellent!
9/20/2023
Michele S. VERIFIED CUSTOMER
Alicia was great very caring and went above and beyond to answer the question I had on my car.
9/20/2023
Daniel H. VERIFIED CUSTOMER
Alicia is always very kind, patient and informative. She has assisted me several times for car service and I always enjoy my experience. She's great!
9/19/2023
Trevor W. VERIFIED CUSTOMER
There was a miscommunication with the scheduling of my appointment but the service team and Blaine did an awesome job fitting my vehicle in and getting the work done. Very appreciative of the entire team!
9/17/2023
Matthew F. VERIFIED CUSTOMER
Scheduled appointment for 7:00am, was told car would be ready by 8:01am. Ended up my car wasn’t taken in until 7:35 and wasn’t finished until 8:30am. May not seem like a big deal but set my entire day behind. No service person informed me that your service team was running behind or that my appointment was pushed back by 35mins. It would have been both the professional thing to do and the polite thing to do as I could have at least cancelled the appointment and rescheduled it. Will definitely think twice before ever coming back to Gault for either service or for newer vehicle.
9/17/2023
Alizabeth L. VERIFIED CUSTOMER
Grant on Friday was extremely kind and reassuring prior to repair. However, AC is broke again. It worked for 1 day and broke, again. I’m very disappointed as I was unable to get a diagnosis of the problem quickly the first time, and took 4 weeks to actually get it fixed. I have a young child and dog we travel with, I need my AC.
9/17/2023
Stephan W. VERIFIED CUSTOMER
I greatly appreciate the customer service and professionalism I experienced during my visit. Thanks for asking and caring.
9/16/2023
William V. VERIFIED CUSTOMER
Perfect, after we gave the correct information on what issues we were having our vehicle was corrected and it back to new.
Thank you!
9/16/2023
Piotr S. VERIFIED CUSTOMER
Truck was not washed.
I asked for a quote on replacement of a part and only got the cost of the part not part and labor.
9/15/2023
Gerald C. VERIFIED CUSTOMER
I expected an oil change and oil filter every 5000 miles or 6 months whichever cones first. I didn't know toyotacare only changes the oil at 10000 miles only. I would have liked to know about what exactly was covered at each service and given the opportunity to add the oil and filter change at the beginning of service.
9/15/2023
Frederick K. VERIFIED CUSTOMER
ALWAYS pleased with Nick and everyone else when servicing our vehicles.
Check our service records through through many years.
We wouldn't return if we were not pleased with the previous results.
9/15/2023
Gary D. VERIFIED CUSTOMER
Thanks for doing a great job!
We would be looking to buy a
Corolla that’s possibly just coming
off a 3 year lease. 2020 or 2019.
Thanks.