Darling's Ford Volkswagen Audi Auto Repair Service Center

Jackie always does a great job. He represents Darlings well.

Everyone was so helpful and knowledgeable

Was greeted pleasantly. Cooper made sure he had all the information and that it was correct. Very satisfied with Darlings Service Department

I was happy my Chevy got treated with the upmost respect at a Ford dealership. Thank you

Fast service, great customer service and was very kind and personable!

Exceant Service!

They had my car for 3 weeks and still did not fix my air conditioner. I have to bring it back st the end of the month. I rhink he went on vacation but I feel someone else could have got it done within the 3 weeks they had it.

Very professional kept me informed of the status of the repairs

none thank you

Dustin got my car in for service as soon as possible (though having to wait 2 weeks for an opening because you are so busy was a bit frustrating). He was clear in explaining the problems that were discovered, and apologetic that they would be expensive to fix. He is very pleasant to work with. Two concerns: 1) For the first time ever, when I walked in to the service desk area and stood by what I thought was Dustin's desk while he was busy elsewhere, not one of the half dozen or so men in the area greeted me or asked if they could help! Very surprising because the staff has always been courteous in the past, and annoying to be treated as if invisible or not important enough to bother with! I felt that your hospitality & customer service were slipping. 2) The courtesy ride service could be more organized. I was fine with waiting for a ride home after leaving my car, but after about 30 minutes I began to wonder if the driver had been told I was waiting. I was told to watch for a driver to return in a certain car, and I did, but that car and driver never appeared, but then I saw someone go to a car with another customer, and rushed out to ask if he could take me, too. He had not been told I was waiting! When I needed a ride back to the dealership to pick up my car, it was about a 45 minute wait. That can't be helped if customers live some distance away, or the driver is serving several people. But he had to return to the dealership to learn that I was waiting. Perhaps he could have picked me up sooner if he were driving nearby and knew I needed a ride before he returned to the dealership. How about a clipboard in the office for drivers to check to see who is waiting in the lounge? And perhaps 2-way radios to let them know while they're still out if there's someone they could pick up on their way back to the dealership? This was a first to seem lost in the system for quite a while twice as I waited to taljs. Other than the difficulty of scheduling an appointment sooner than 2 or 3 weeks out, and some inefficiency in the courtesy car ride system, and being ignored when I arrived to drop off my car, Darling's and the staff have always been delightful to work with. Also please say if there's a time limit to complete this survey! It timed out on me.

Thank you Cooper & your entire team for stepping up & going above & beyond for great service.

Everything went smoothly and he helped us set up the next appointment for fluid replacement

Great experience, Jacky was phenomenal!

Jacob was excellent. Very professional and attentive. He explained everything and got me out of the garage in record time. He also took it upon himself to save me money by using my FordPass points.

My car was there from 3pm on Friday, to 4pm on Saturday and was never washed like it normally is when I bring it in for oil changes. I was never informed about my car being done all day on Saturday until I had to call on Saturday at 3pm to see if my car was ready.

My wife took in our Q5 today. We had regular maintenance, including oil change, filters, brake fluid flush, and a tire rotation. A $327 service which is fine, we pay more for dealer service because we expect a higher level of service. We also bring our Infiniti to Darlings Nissan for service and we bring my GMC truck to Varney GMC for service. She said the service advisor today (William) was polite and professional. But after the service the “service due” warning was still on and a tire pressure warning was now on. She gets all the way back to Greenville and tells me about this. I had to check tire pressures and after confirming appropriate pressures, I reset the tire pressure sensor. The service due warning cannot be reset by the owner, so we have to go back to Bangor (3 hrs round trip) to have this done at the dealership. It was a relatively small oversight by the technician, but caused a significant inconvenience for us. The highlight of the experience today was the shuttle driver (Jerry?). He took my wife to her OB appointment and picked her up. She said he was an absolute pleasure to interact with. He was very helpful and we would like to thank him for being a great driver and friendly person. -Luke (and Jaime) Knowlton

The Darling’s service team always does a great job AAA+++!!

After two visits, original problem still exists. First visit on 5/25/23. Road test confirmed problem. Service dept. road tested similar vehicle on lot in order to determine if noise is normal. No noise found so it was determined not to be normal. Lubricant applied to driveshaft slipyoke splines in order to correct. Problem was not corrected. Next visit on 6/27/23. Road test confirmed problem still existed. Service dept. now states that problem is "normal" and consistent with other vehicles. At this point I am extremely disappointed and don't believe that a new $60k+ vehicle should have a problem clunk sound in the drivetrain that is considered "normal". If this is considered normal by Ford, then maybe I should consider going back to driving a Dodge truck. Thanks, Richard B

William in the service department did an excellent job for me today. I appreciate your service center. Randell McKenzie July 8, 2019

William has always worked well with me and I say that because I live in the caribou area so it is a long drive . When I arrive he is right there to ask me how I feel and how was the drive down that means a lot to me! And that what makes me going back . You have a great man very kind and compassionate and also explains things when I don’t understand.. He is a 10