Just wanted to note that when I was leaving after my recall was fixed I got onto the highway and the hood of my car popped up from the first latch. Luckily the second latch held so nothing horrible happened but just thought I should mention it. I saw it before anything could happen so everything is fine
3/13/2023
Michael O. VERIFIED CUSTOMER
Thanks for the quick response
to get the tire replaced.
3/13/2023
Albert V. VERIFIED CUSTOMER
Joe did a great job working with me, and his team to make a quick turnover with my trucks repair. He interacted well with the rental department and was straight forward with me about honest repair cost, telling me the details of part costs and labor costs.
3/13/2023
Thomas W. VERIFIED CUSTOMER
A quality reliable product like a VW TDI is only as good as the routine and exceptional maintenance it deserves. Darling's has done just that since we moved to Bangor in 2016. Kim was our first service writer. She left big shoes to fill, but Jacky is closing in on her extreme benchmark. We are very thankful for your entire organization - in today's world we don't take it for granted.
3/13/2023
Carroll H. VERIFIED CUSTOMER
Joe Turner is the best service tech ever!
Highly recommend him!
3/13/2023
John V. VERIFIED CUSTOMER
I spoke with management about my concerns with service. But I just picked up my van and it has a new problem.
3/12/2023
Donald Y. VERIFIED CUSTOMER
Great service
3/12/2023
Laura P. VERIFIED CUSTOMER
Jacky is always so nice!
3/12/2023
Cheryl O. VERIFIED CUSTOMER
Jacky is the best.
3/12/2023
William Z. VERIFIED CUSTOMER
Cooper has always provided exceptional service and would highly recommend him to others.
3/12/2023
Jeremy G. VERIFIED CUSTOMER
Jacky was very professional, knowledgeable, and friendly! He is a top notch representative for Volkswagen, Audi, and Darling’s.
3/12/2023
Mary F. VERIFIED CUSTOMER
Jack did a great job! He explained different things about my service today. This is the second time Jack has helped me. Each time he has gone above and beyond to give superior customer service
3/12/2023
Brandie E. VERIFIED CUSTOMER
Very polite and very helpful
3/11/2023
Paul . VERIFIED CUSTOMER
This is not a criticism on Dustin, as I understand several service techs left after the morning leaving the department short-handed. I only wish he’d have come out at some point to give me a status report. That said, I waited 2 1/2 hours to basically tell me what I already knew was wrong, but with no repairs done and having to schedule another appointment five weeks later to maybe get the two issues fixed. Also, why was I charged for labor today for this visit and quoted an labor charge for the next appointment, when these issues should be covered under the extended warrantee purchased through the Ford dealership when and where I puchased the car from? That doesn’t seem right.
3/11/2023
Timothy C. VERIFIED CUSTOMER
Dustin is a very nice young man who works hard to keep fussy customers like me happy! Very professional and knowledgeable. I feel very confident & comfortable with him looking out for me and my Ford!
3/11/2023
Kelly D. VERIFIED CUSTOMER
Will was amazing. He was accommodating and so helpful. His customer service is a 10 out of 10.
3/11/2023
Michael M. VERIFIED CUSTOMER
Cooper is always great to work with
3/11/2023
Jared W. VERIFIED CUSTOMER
No complaints. Treated me well and did what was asked. Also gave a discount
3/11/2023
Dylan G. VERIFIED CUSTOMER
Jeffery is very professional and respectful. I would recommend his service to anyone.