The problem I came in for did not get fixed. I believe the recall was not performed properly as I am still having the same issue
12/16/2023
Kenneth H. VERIFIED CUSTOMER
Professional work, Completely satisfied..
12/16/2023
Mary Ann. VERIFIED CUSTOMER
Reliable dependable service.
12/15/2023
Greg D. VERIFIED CUSTOMER
I feel like everything possible was done to track down the strange, intermittent, electrical problem that sometimes happens. Bob was was very persistent and patient trying to get to the bottom of it.
12/15/2023
Mohammad M. VERIFIED CUSTOMER
Qualify service , way above the industry benchmark
12/15/2023
Thomas P. VERIFIED CUSTOMER
Job well done…promptly.
12/15/2023
Alla B. VERIFIED CUSTOMER
Courteous, professional, efficient
12/14/2023
David G. VERIFIED CUSTOMER
Robert has taken care of me for the last few years and I couldn't ask for anything more than what he does for me.
12/14/2023
Thomas J. VERIFIED CUSTOMER
Excellent service
12/13/2023
Patrick H. VERIFIED CUSTOMER
It was a bit of a rough start, however in the end everything worked out better than expected. I was thoroughly impressed with the competence and knowledge of the tech. My ONLY criticism is that perhaps a bit more open communication as to what is happening as I understand the complexities causing delays. Bob Shea was a true professional in all my dealings with him and I trust him to get the answers to the questions I pose as he gives clear supporting answers to the most difficult questions, I would definitely trust the team in the future!
12/13/2023
Colleen K. VERIFIED CUSTOMER
Alicia was professional and conscientious and provided great service!
12/13/2023
Frederick D. VERIFIED CUSTOMER
Great communication about the status of my car. Parts came in quickly
12/13/2023
Jalil M. VERIFIED CUSTOMER
Alicia and the bmw team did an amazing job!
12/13/2023
John C. VERIFIED CUSTOMER
Everything great
12/13/2023
Danhong Z. VERIFIED CUSTOMER
Great communications and very efficient work. The whole experience is wonderful. Thank you!
12/13/2023
Louis S. VERIFIED CUSTOMER
a good addition to your team
12/13/2023
Victoria W. VERIFIED CUSTOMER
I had an emergency appointment for a new snow tire and I was fit in quickly and with courtesy. I greatly appreciated all of the people involved including Robert Shea
12/12/2023
Taseer M. VERIFIED CUSTOMER
I got an appointment immediately. The service was excellent.
Thank you, Bob.
12/9/2023
Camille K. VERIFIED CUSTOMER
Robert Shea is a very valuable employee. And always gives excellent service. He is always polite, considerate, and stays on top of everything in the service department. I hope we will remain an extremely diligent employee for a very long time.