Friendly staff as usual but disappointed with several things for this service. I had booked it far enough in advance to coordinate a wheel service with the oil change and found out upon picking up the car that the wheel service would not be done. Now this requires a second appointment which is inconvenient. Also, for the basic oil change (dropped off the night before) requested complete by 3pm and wasn’t done until after 5 pm and the usual cleaning (car washed post service) was also not done. Overall disappointing and has been happening more frequently here.
12/9/2023
Richard H. VERIFIED CUSTOMER
You’re welcome
12/8/2023
John K. VERIFIED CUSTOMER
Prompt check in, vehicle ready when requested.
12/8/2023
Jonathan S. VERIFIED CUSTOMER
They wanted to charge me for an update while under warranty and didn’t reset my oil service notification which was a pain to do.
12/8/2023
Functional Communications. VERIFIED CUSTOMER
The Gault BMW service team are top notch every day. Bob Shea runs an excellent department. Alicia is very knowledgeable and courteous, as well as Hailey in coordinating service and loaners. Having purchased multiple BMW's through Mike Tulsey, this dealership is definitely my go to for my cars. I have also done fleet business with Gault as well.
12/7/2023
Upasana T. VERIFIED CUSTOMER
Excellent service
12/7/2023
Leslie S. VERIFIED CUSTOMER
I was very happy with the kind fast service. Everyone was so helpful and friendly. Thank you.
12/7/2023
Kenneth D. VERIFIED CUSTOMER
Alicia was friendly and professional! She was very courteous and treated me with respect.
12/7/2023
Ken R. VERIFIED CUSTOMER
Communication was really poor!
12/6/2023
Jennifer K. VERIFIED CUSTOMER
Yes, thank you so much for all you help today!
12/6/2023
Jason H. VERIFIED CUSTOMER
Thanks!
12/6/2023
Domingo J. VERIFIED CUSTOMER
Excellent service!
12/6/2023
Diana D. VERIFIED CUSTOMER
Mostly great but not feeling good about repair on door (second time) because it sounds temporary and locktite will probably hold until the day the warranty expires
12/5/2023
Cassandra B. VERIFIED CUSTOMER
Very pleasant experience. Relaxing waiting area. Good communication with Alicia.
12/5/2023
James N. VERIFIED CUSTOMER
Robert Shea worked with me on repairs to my car. He was upfront and honest. Much appreciated. I feel with Robert communication it helped speed up the process. I believe working with Robert was a great experience. Jim
12/2/2023
Lowell C. VERIFIED CUSTOMER
Bob has always been a pleasure to deal with. His attention to details and making sure the repairs are all completed and no issues is a great asset. Wish all dealership service departments were like this.
12/1/2023
Melanie W. VERIFIED CUSTOMER
Thank you! I appreciated being informed and prompt responses to my questions.
12/1/2023
Morgan W. VERIFIED CUSTOMER
Was very concerned with range on a pre-owned BMW i3. I asked for and paid for the capacity check on battery. In the performance of the test, the supporting systems were also checked. The outcome for my car was good but pointed out the need for proper battery charging. Home charging using my 120v is in adequate at this time resulting in only partial charging.
Robert Shea provided the results of the battery testing with good detail and appropriate suggestions for future charging. Great explanation and my confidence has increased in this great little car.
Thank you
12/1/2023
Philip R. VERIFIED CUSTOMER
Robert is super-responsive and polite! The service always gets done the way it should.
12/1/2023
Chris G. VERIFIED CUSTOMER
Bob has been absolutely great to work with. He explained everything very well. I will continue to bring my 328 to Gault for service. Thank you!