The new service rep was excellent.
My previous experience with Thomas was very unsatisfactory. He basically lied outright about what had been done to my 535ix.
11/16/2023
Timur D. VERIFIED CUSTOMER
We have had wind noise issues with a new vehicle since a year and have not been able to resolve the issue. Gault brought in the vehicle several times under warranty but unfortunately the wind noise remains. I understand that this is a difficult issue to troubleshoot but with a premium car this should not be an issue. We are very satisfied with the car and the service at Gault otherwise and we hope we can get this resolved soon.
11/16/2023
Andrea R. VERIFIED CUSTOMER
Everyone is so nice and accommodating! Love you guys too
Notch forever a customer.
11/16/2023
Rubin B. VERIFIED CUSTOMER
Robert was amazing, always kept me up to date with the status of my vehicle. Best experience I’ve ever had having a vehicle serviced at a dealership. Thank you!
11/16/2023
Adolfo L. VERIFIED CUSTOMER
Robert Shea is an example of great customer service. He has helped me in many cases to resolve issues with my BMW cars. It is always a pleasure to deal with Robert.
11/16/2023
Wendy N. VERIFIED CUSTOMER
Always professional and efficient- great service provided by Robert Shea
11/15/2023
Stephan H. VERIFIED CUSTOMER
Vehicle ready on time and excellent communication
11/14/2023
Marc S. VERIFIED CUSTOMER
We made arrangements twice for Sunday pick up, both when I made the appointment and when my daughter dropped the car off on Thursday. You put the car in a locked lot. My 21 year old daughter is now cold and distressed and we cannot get a hold of anybody. Your web chat bot was uncaring and only told me he worked in "another building" as part of online support after wishing me "Nice day." My wife is now on her way to Endicott after our 5 hour drive from London, ON to pick our daughter up rather than pay $100 for a Lyft back to Corning. Considering the inconvenience and distress caused, we fully expect our car to be delivered to Corning first thing Monday.
Marc S
11/12/2023
Walt K. VERIFIED CUSTOMER
I really do appreciate Rob's personal and professionalism!
11/12/2023
Nancy K. VERIFIED CUSTOMER
Robert is the best!! Consummate in customer service. I have had two BMW’s and always treated with respect and kindness from Robert. Gault BMW is very lucky to have him represent them!
11/10/2023
Katherine P. VERIFIED CUSTOMER
Knowledgeable, helpfully, good experience
11/10/2023
James S. VERIFIED CUSTOMER
Total pleasure talking to the staff; the way my car was cleaned after the appointment was incredible! Very happy with my experience
11/10/2023
Lorraine R. VERIFIED CUSTOMER
I loved that the car wash was done. I wish you had vacuum as well.
11/10/2023
Walid H. VERIFIED CUSTOMER
Great job Bob Shea,
11/8/2023
Spencer H. VERIFIED CUSTOMER
Will be happy to discuss my "BMW experience" and why I will not be coming back again. ****-****-xxxx or
Thanks!
11/7/2023
Francene M. VERIFIED CUSTOMER
Happy with the service and my x3
11/7/2023
Mike L. VERIFIED CUSTOMER
Nice dealership, reasonable time taken and professionally addressed.
11/6/2023
Silviu M. VERIFIED CUSTOMER
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11/4/2023
Michael M. VERIFIED CUSTOMER
Robert, the only thing would be a little more communication on the back end. As u know we made a trip from Ithaca to ur shop because we had unanswered questions (work estimate went from 91, to 320 then the shock email with 2500) and we were planning to be away for several days. I saw how busy u were and I can understand it. But since u asked…
Cheers, Mike MacA