Arcee greeted me with a smile and made sure that all my concerns were met. He even kept checking on me as I was waiting to be picked up by Uber. His warm personality and professional manner were greatly appreciated.
4/23/2021
Valerie B. VERIFIED CUSTOMER
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4/23/2021
Robert U. VERIFIED CUSTOMER
My service advisor, Edwin Rivas, did an excellent job.
4/23/2021
Anita W. VERIFIED CUSTOMER
Yes! John provided exceptional customer service. He made what could have been very stressful for me, a reassuring experience, while helping to resolve my tire maintenance dilemma. I can’t thank him enough!
4/23/2021
David P. VERIFIED CUSTOMER
John was great
4/23/2021
Francisco S. VERIFIED CUSTOMER
Satisfied! Ty
4/23/2021
Carl B. VERIFIED CUSTOMER
John was courteous,mechanically knowledgeable and made us feel our car was important to him as well as us. A good guy.
4/22/2021
Adriana E. VERIFIED CUSTOMER
A huge THANK YOU to my service consultant Edwin Rivas! As always, he made sure my vehicle was delivered to me in excellent, pristine condition. I will definitely continue to have my vehicle serviced at Cerritos Infiniti - not only because of the quality maintenance but also for the amazing service I always receive from Edwin.
4/22/2021
Byeong K. VERIFIED CUSTOMER
Service advisor was very accommodating
He provided me the best service anong my service experience from Infiniti
4/22/2021
Beverly B. VERIFIED CUSTOMER
None
4/21/2021
Elizabeth C. VERIFIED CUSTOMER
Thank you for your professionalism and being so attentive to all my questions you made everything so easy my advisor was AWSOME!!!
4/21/2021
Noe R. VERIFIED CUSTOMER
great service and helpful staff
4/20/2021
Manuel J. VERIFIED CUSTOMER
It’s was great.
4/20/2021
Sandra R. VERIFIED CUSTOMER
Great customer service!!!!
4/18/2021
Corey R. VERIFIED CUSTOMER
I was very satisfied with the service that I received today at Normie’s infinity dealership service department
4/18/2021
Jesus L. VERIFIED CUSTOMER
Arcee always goes above and beyond. He keeps me updated on the progress of my service and makes himself available to answer any questions I may have.
4/18/2021
Candace N. VERIFIED CUSTOMER
I was told it would only be an hour so I was going to wait, but then I realized the location was not the same and there was no comfortable way to work from there as with the other place which I had asked about. After 2 hours Had not heard anything back and couldn’t get through to anyone, was hung up on twice and then caller 7, couldnt wait on the line. I got a message saying it was ready 30 min after I told them I needed it. Then I tried to call and see how late they were open and was caller 13 to wait. Had to just leave my car overnight. Seems like since the move there has been a loss in customer service, communication and just the overall experience you expect from a luxury car dealership.
4/18/2021
Jason K. VERIFIED CUSTOMER
Good
4/18/2021
Noe A. VERIFIED CUSTOMER
Great service
4/17/2021
Gregory W. VERIFIED CUSTOMER
My experience with Cerritos Infiniti has always been pleasant with customer service of the highest, yet personal, quality. Thank you!