Arcee has never let me down and has always delivered top level customer service. 100/100
2/19/2021
Cheri P. VERIFIED CUSTOMER
John is great! Happy he is my service advisor. Thanks
2/19/2021
Karina V. VERIFIED CUSTOMER
awesome service
2/18/2021
Adriana E. VERIFIED CUSTOMER
Service was excellent. My service advisor Edwin Rivas was great. As usual, he was honest, thorough, informative & knowledgable. His suggestions for future maintenance are much appreciated. I will be scheduling an upcoming appointment soon.
2/18/2021
Fred F. VERIFIED CUSTOMER
I have been serviced on my last six Infiniti’s and have never been treated so rudely as I was when I visited.
The service representative who contacted me when I got to the drive-in was not very experienced she didn’t understand what I was saying. So he got somebody else who is more experienced and for some reason he told me that I had to change my tire in order for them to fix the flat tire sign that was on the screen. I just wanted the screen to be cleared. I didn’t want him to touch the tire because I had it fixed somewhere else. But he could not understand it and became very agitated and so did I. I told him he had nothing to do with the tire and this problem was only for an electronic resent. He wouldn’t do anything and was very rude. I drove around to the front door and ask for the general manager. I waited in the lobby and a service person came to me and said we can fix it we’ll just mention that the tire was fixed by someone else. In about 5 to 10 minutes he was back. I was very satisfied with him but the other gentleman needs some anger management classes even though he had worked in this business for 20 to 30 years. When I left him I called him a jack ****.
2/18/2021
Pamela R. VERIFIED CUSTOMER
Five star service. Arce is the best!
2/17/2021
Leslie N. VERIFIED CUSTOMER
He was excellent.
2/17/2021
Martin N. VERIFIED CUSTOMER
Good jobs guys
2/17/2021
Warren S. VERIFIED CUSTOMER
Perfect job
2/17/2021
Samia A. VERIFIED CUSTOMER
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2/16/2021
Sara E. VERIFIED CUSTOMER
Edwin provided excellent service as always. He is the only technician I will deal with. Thanks Edwin!
2/16/2021
Takisha S. VERIFIED CUSTOMER
Always a pleasant experience with John.
2/16/2021
Omar H. VERIFIED CUSTOMER
Amazing customer services
2/16/2021
Lisa S. VERIFIED CUSTOMER
I have been a customer for 11 years. John you as my 1st service writer, was very satisfied. John was not available, so I went with Issac Diaz, very satisfied with my dealings with him. I also have dealt with Edwin. All gentlemen have provided orofessional, knowledgeable service
2/16/2021
Christina W. VERIFIED CUSTOMER
No comment other then John is one the best service managers I’ve worked with!!!
2/15/2021
Isabel M. VERIFIED CUSTOMER
Excellent service..
2/15/2021
Chaz M. VERIFIED CUSTOMER
John quickly informed me of the possibility of my account being double charged due to a glitch in the system. After receiving his text msg and his voicemail, I looked at my bank account and found that I had been double charged. Thanks again John for informing of the possible double charge as quickly as you did!!!
2/15/2021
Rene R. VERIFIED CUSTOMER
N/A
2/14/2021
Edgardo V. VERIFIED CUSTOMER
Hans is very thorough and diligent about his work. Great job