I was very pleased with the service provided by John; he kept me informed about the status of my vehicle and when it was ready for pick up.
8/5/2022
Joseph C. VERIFIED CUSTOMER
Great experience, the team was very welcoming. Definitely going back to get more things done to my Infiniti.
8/4/2022
Joe F. VERIFIED CUSTOMER
John was great as usual. John has been my service guy for many years and he never disappoints. He’s very knowledgeable and efficient.
8/4/2022
Desiree D. VERIFIED CUSTOMER
Arcee was very nice and friendly and made my visit very pleasurable.
8/2/2022
David H. VERIFIED CUSTOMER
Appreciate Arcee. He was great!
7/31/2022
Glenn G. VERIFIED CUSTOMER
Great service!
7/30/2022
Maureen R. VERIFIED CUSTOMER
Great job Jason!
7/30/2022
Araceli R. VERIFIED CUSTOMER
Candace was very helpful and informative.
7/29/2022
Mary M. VERIFIED CUSTOMER
I loved the way they offered the service, very professional. I would come back again. Thank you very much
7/29/2022
Reginald M. VERIFIED CUSTOMER
Great job and satisfied with the service, I do have one concern, your customer lounge area needs to be updated and more comfortable for your guest, the current area is horrible.
7/28/2022
David L. VERIFIED CUSTOMER
Top service
7/28/2022
Elliott J. VERIFIED CUSTOMER
Edwin was awesome! He handled my situation with great customer service and care.
7/28/2022
Ernie G. VERIFIED CUSTOMER
Erwin has served me for a number of years! He is excellent with customers. I have one minor concern with the support staff. I picked up my car and the driver seat was adjust extremely back. The air was turned down to 65 and radio was adjusted to their music. Not real happy about any of this. Edwin was great. Ernie G
7/28/2022
Ben K. VERIFIED CUSTOMER
Everything with Jason was easy, on target, expeditious, and exemplary. Jason handled all matters quickly and on point, not wasting my time. I appreciated that. He listened carefully to few unique requests I had about my car and he followed through with excellent service. I enjoyed interacting with him and appreciated his service.
7/27/2022
Paul H. VERIFIED CUSTOMER
You should just film Edwin and use it as example of how customer service should be administered, Edwin is a true Pro. I brought in my 2010 G37S that was bought originally from Infinity of Cerritos. It has 114K miles but the way Edwin treated me you would of thought is was brand new G series with 14k. He listened to what I wanted documented it exactly as we agreed on wrote up the service request. He kept me updated on my car and my request to update the software on the ECM. He then offered suggestions to fix vehicle but was not forceful or didn’t use scare tactics, he simply explained in detail what he could offer. I could of taken my car back to my normal Auto Service provider, but due to Edwin offering what it would take to complete the repair, I went ahead with his suggestion and all is good! You are lucky to have Edwin working there, great job all around. The G37S rocks on through the streets of Cerritos/Long Beach and Cypress!
7/27/2022
Ramon C. VERIFIED CUSTOMER
Excellent service as usual
7/27/2022
Daniel Y. VERIFIED CUSTOMER
John is always such a fantastic help. Been coming back here for years. Service is always top-notch and wonderful from him. There's a reason our family's been coming here with all of our cars. Thanks John always!
7/26/2022
Barry B. VERIFIED CUSTOMER
John was very professional and helpful with me explaining what was needed with my car service. John took the time to walk me through all the details. Would recommend a friend to bring their car in for service and ask for John at Cerritos Infiniti.