I was Told my service would be 2 to 3 hours maximum. At three hours, I called my service advisor and he did not call me back. I decided to walk over to the service center from the mall and found out that they did not even start on one of the two services I was supposed to do in that timeframe. I now have to reschedule and come back in again. This is a huge inconvenience.
6/4/2022
Philogene D. VERIFIED CUSTOMER
After receiving my vehicle back from Infinite, I noticed my rear left sensor had been pushed in. Only my rear right had damage prior to my visit to Infiniti. Now I have a missing sensor on my left rear. Although there is no way to tell whether the sensor could have fallen out of socket from regular driving, just was something I noticed
6/4/2022
Susan C. VERIFIED CUSTOMER
Edwin did a fantastic job of taking care of the customer. I thank him for his superior service and making me feel appreciated as a customer.
6/3/2022
Angela R. VERIFIED CUSTOMER
Edwin was wonderful from start to finish. Definitely a 5 star experience with him.
6/3/2022
Jeffrey C. VERIFIED CUSTOMER
Very professional and pleasant
6/3/2022
Sergio M. VERIFIED CUSTOMER
Always trust Johns recommendations and how well he explains the work that’s completed. I continue to bring my Q50 to be serviced because of John!
6/2/2022
Emilia R. VERIFIED CUSTOMER
Loved Arcee service. 5 star!!!!
6/2/2022
Warren M. VERIFIED CUSTOMER
Thank you Edwin. Always appreciative of your help and the service provided.
Warren
6/2/2022
Luis F. VERIFIED CUSTOMER
Roxana was very efficient and courteous, but I unpleasantly surprised that engine oil was only half full, the car was serviced last December when an oil change was done, and the car has only 20,000 miles!
6/1/2022
Sharrone S. VERIFIED CUSTOMER
Arcee was so attentive and thorough with everything. Arcee definitely took care of my repair concerns. Arcee gets a 120% performance rating from me.
6/1/2022
Joe R. VERIFIED CUSTOMER
I love the visuals and communication by the tech via video! Thank you!
5/31/2022
Jon B. VERIFIED CUSTOMER
Candice took care of warranty issue in a timely manner, especially challenging since it was the start of a long weekend and there were plenty of other customers.
5/30/2022
Alan C. VERIFIED CUSTOMER
The corrected a misunderstanding quick and fast.
5/30/2022
Colette B. VERIFIED CUSTOMER
Very happy with Arcee very polite.
5/29/2022
Marvin B. VERIFIED CUSTOMER
Jason was very helpful despite being busy.
5/29/2022
Steven B. VERIFIED CUSTOMER
Very professional and completed quickly
5/28/2022
Michele D. VERIFIED CUSTOMER
She's very helpful and professional!
5/28/2022
Chanelle S. VERIFIED CUSTOMER
This is my second time having Jason help me and again, he went above and beyond. Exceptional customer service. I can tell he enjoys his job. Always pleasant, punctual and respectful. Awesome Employee
5/28/2022
Anabel U. VERIFIED CUSTOMER
I LIKE THE SERVICE AND EXPLAIN ABOUT MY CAR. BY JASON BUENO