Very thoughtful and knowledgeable about the process I was entering (in regards to car)
5/5/2022
Mario C. VERIFIED CUSTOMER
Great service as always, thank you!
5/5/2022
Alexander C. VERIFIED CUSTOMER
Edwin has always been a great. Very helpful and friendly.
5/5/2022
Richard R. VERIFIED CUSTOMER
Wonderful experience!
5/5/2022
Maria T. VERIFIED CUSTOMER
Completely satisfied with the service done to my vehicle and the service provided by Candice Roxas.
5/5/2022
Anthony K. VERIFIED CUSTOMER
Fast and professional
5/5/2022
Arnold R. VERIFIED CUSTOMER
Great customer service and quality work.
5/5/2022
Charmaine D. VERIFIED CUSTOMER
As I was driving home after I picked up my vehicle, I started to smell a very strong gas smell. Once I got home I had checked under my hood and had notice that a cap was off. I immediately took pictures and call Jason. The Director of Service called me back. She was extremely rude and spoke to me and a very I’ll mannered tone. I do not at all feel valued and respected as a customer.
5/4/2022
Jasmine H. VERIFIED CUSTOMER
Charges not explained and warranty purchased not what was explained to us. An air bag is not covered under The safety warranty yet it is considered a safety feature. And repairs that are needed to the air bag and its deployment system should be automatically covered and no charges should be given to the customer for fixing these issues.
5/4/2022
Ricardo B. VERIFIED CUSTOMER
Infiniti is very lucky to have Jason. I’m very impressed with how knowledgeable he is and the superior level customer service he provides. I return to Infiniti Service because of people like him. Thank you.
5/4/2022
Salvador O. VERIFIED CUSTOMER
John Y. was the best service advisor I have ever had. He did an excellent job with my vehicle at Cerritos Infiniti. I will definitely come back again and will mention him to my friends and family
5/3/2022
Michael B. VERIFIED CUSTOMER
Very good customer service and efficient
5/2/2022
Claudia S. VERIFIED CUSTOMER
Candice was great! She has great customer service skills. She made me feel welcome. Hopefully I get her again.
5/1/2022
Julio G. VERIFIED CUSTOMER
Good service by Candice
5/1/2022
Daphne W. VERIFIED CUSTOMER
Thanks for you’re serves
4/30/2022
Benjamin//Letcia S. VERIFIED CUSTOMER
Edwin is Amazing. He is professional, knowledgeable and very helpful. He goes out of his way to ensure or needs are met timely and that we have a great experience.
4/30/2022
Alejandro/C H. VERIFIED CUSTOMER
Great job
4/30/2022
Derek P. VERIFIED CUSTOMER
Thank you, Candice Roxas.
4/30/2022
Rafael P. VERIFIED CUSTOMER
Edwin goes above and beyond when it comes to customer service.He was great at explaining the needs for my car.
4/30/2022
Piseth K. VERIFIED CUSTOMER
The advisor was very knowledgeable and courteous. Excellent service!