Both John and Edwin helped me tremendously and made the process so easy. Thank you for taking care of my car!
11/5/2021
Jonathan E. VERIFIED CUSTOMER
John Yarber and his teammates are the best
11/5/2021
Francisco M. VERIFIED CUSTOMER
Excellent Service from Candice Roxan!
11/4/2021
Jun K. VERIFIED CUSTOMER
Good
11/4/2021
Darien F. VERIFIED CUSTOMER
Exceptional service, thanks for all your help!
11/4/2021
Phillip T. VERIFIED CUSTOMER
Thanks Jason Bueno keep up the good
11/3/2021
Norm M. VERIFIED CUSTOMER
Courteous
11/3/2021
Patricia D. VERIFIED CUSTOMER
I waited over 3 hours for my car. Was told it was delayed because it was getting washed. Car arrived with water spots and was still dirty. The car wash took over 30 minutes and it was still dirty.
11/2/2021
Quinn G. VERIFIED CUSTOMER
This review is for services department, I would just like to record that we have received excellent service. We were kept fully informed of time and services. Thanks to Arcee Cabacungan for his excellent customer care and the offer of a courtesy loan car ,much appreciated. Many thanks. No hesitation in recommending Services Department from Cerritos Infiniti.
11/2/2021
Joel L. VERIFIED CUSTOMER
Archer was very informative when it came to the services of my car. Great customer service.
11/2/2021
Pablo Q. VERIFIED CUSTOMER
I had a great experience with Robyn she's very attentive and has an amazing attitude, thank u so much for everything.
11/1/2021
Anita W. VERIFIED CUSTOMER
I was discouraged with not being updated regularly about the status of my car. Additionally, I was informed that I would need a rental because my car would need to remain in service until the following day. I was sent to the hertz rental desk and waited and after at least 10 minutes learned that the agent would not be available for another 35 mins. I was assisted by a very accommodating young lady who works for Ford but sometimes assists Infiniti. I was provided a loaner because I needed to be at an appointment within that hour - thankfully I made it. The next morning I called and asked about the status of my car and was informed that it may be ready at 1:30p. I didn’t hear back that afternoon and called back and got a message machine. I left a message. After not receiving a callback after 2:00p I call back and as was leaving the second message received a call stating that my cat would be ready by 3:30p. When I came to pick up my car at 3:30p, it was in the wash. When it was returned to me it was still wet and there was still debris on driver’s side floor. I’m grateful that my car was serviced and eventually returned, however, the overall experience was a bit frustrating.
10/31/2021
Anita H. VERIFIED CUSTOMER
Robin the customer service representative was very helpful she's the best I've ever had
10/31/2021
Patricia R. VERIFIED CUSTOMER
Thanks
10/31/2021
Antonia G. VERIFIED CUSTOMER
John was extremely helpful. Appreciate his advice and his attentiveness! Thank you!
10/31/2021
Aj J. VERIFIED CUSTOMER
Edward was great, helpful, and my car didnt take long thankfully. Im very pleased with the entire process from booking my appointment to the reminders to my entire experience
Thank u
10/31/2021
Linda R. VERIFIED CUSTOMER
Mr.yarber & Rivas were excellent service representatives
The entire service team all very professional
It's so nice too see such the professionalism from top to bottom.It amazes me how I'm known by name when I come for service. The staff should be rewarded with all the highest alkamades possible. Thank you
Y
10/30/2021
Nancy C. VERIFIED CUSTOMER
My "low windshield wiper fluid" alert was going off prior to bringing my car in. I was surprised to get the alert again on my way home. I expected a full inspection of my car, yet it appears that was overlooked.
10/30/2021
Nady And. VERIFIED CUSTOMER
John Yarber does an excellent job, as always. I keep coming back because of him. Thank you John, you are wonderful. Lola Rizkallah