The Cerritos Infiniti Team working on Saturday was amazing. They were very communicative and just simply on top of everything.
9/28/2021
Andre S. VERIFIED CUSTOMER
Great job Arcee you're always giving Great Service!!
9/28/2021
Albino M. VERIFIED CUSTOMER
I dont need to be contacted, my experience was bad and its over with
9/28/2021
Joseph G. VERIFIED CUSTOMER
Edwin has the best customer service skills. Very informative & works quickly! Thank you & see you for my next service.
9/28/2021
Rustico M. VERIFIED CUSTOMER
Well satisfied about the service they provided. Excellent job.
9/28/2021
Juan S. VERIFIED CUSTOMER
Edwin was very courteous and worked efficiently to order the part needed.
9/28/2021
Christian R. VERIFIED CUSTOMER
Arcee was great.
He reached out and scheduled us right away to go in to finish maintenance in our infinity. He had our car ready when he said it would be.
9/28/2021
Christopher R. VERIFIED CUSTOMER
I had service with Cerritos Infiniti dealer. Service manager was Candice and she provided exceptional service.
9/27/2021
Agustin G. VERIFIED CUSTOMER
Great service!
9/26/2021
Eva C. VERIFIED CUSTOMER
Your rep wrote down items that she claimed to be needed. I read and let her to go ahead and do my regular oil change on the list she wrote down but not the tire rotation since I get free tires rotation where I bought them. So I sat there for almost 2.5 hours. I came in before 9:00am my appointment. She said 1.5 hours fine. After 1.5 hours I went to her to inquire. She then said 1,5 to 2.0 hours. She also said if I want my car wash it will take another 20-30 min. So I said no car wash. 30 min later around 11:20 my car was driven out. I found out they only did oil change. Not what she wrote down on her sheet. We obviously had some mis communication. I only exclude tire rotation but everything else she had written was fine. After all that wait it was a simple oil change? I came in early enough for my appointment. Ppl were hardly coming at the time. After all the missed communications a simple oil change shouldn’t really take 2.5 hours. I suspected since she took it as an oil change is nothing really that important and I was placed at her last list of the 9:00 am although I had appt? It sounds to me just because she thought it was just a simple oil change a customer is not that important. So I was placed at the Las of
Her list. An appointment is an appt. it doesn’t matter if it is a simple oil change we made appointments and should be placed as made not bec it was a small commission on her part being a small job of an oil change. I was dissatisfied. I’ve had my car service at your facility for many years. I can see the so much
Changes due to commission structure based your employees income. It’s getting worst.
9/25/2021
Elliott J. VERIFIED CUSTOMER
Isaac handled my car situation with great pride,professionalism & kindness. I continue to enjoy and appreciate his great customer service and the care he provides with each every maintenance. He is the main reason I continue to choose Cerritos Infiniti!
9/25/2021
Andrew S. VERIFIED CUSTOMER
Great customer service from start to finish.
9/25/2021
Darice R. VERIFIED CUSTOMER
Thanks again
9/25/2021
Ralph H. VERIFIED CUSTOMER
Everything was great.very good customer service
9/24/2021
Rich B. VERIFIED CUSTOMER
John always does a fantastic job. He does what he says and says what he does! Unfortunately my Infiniti isn’t very satisfying, maybe someday they will get there Quality under control.
Rich B
9/24/2021
Kathleen K. VERIFIED CUSTOMER
John Yarber has excellent customer service skills!!!
9/24/2021
Trishonda L. VERIFIED CUSTOMER
Thank you!
9/24/2021
Jason B. VERIFIED CUSTOMER
John was an excellent service advisor and made sure all my concerns were handled in a quick professional manner
9/24/2021
Maria M. VERIFIED CUSTOMER
Candice was great to work with. Thank you Candice ????!