Floor mats were missing
Car had less than 1/4 tank of gas
Under hood dirty and dusty
Pdi sheet was not checked off or completed
9/11/2021
Cynthia J. VERIFIED CUSTOMER
Isaac is the best, I’ve been coming to your service department since I bought my car I’ve passed a lot of Infiniti dealerships but because of Isaac I won’t let anybody else work on my car. You guys are lucky to have Isaac as a leader
9/10/2021
Johnny M. VERIFIED CUSTOMER
I had a pleasant experience during my service. The only issue that came up was the long wait to find a loaner vehicle for me. I had an appointment all set up and the service needed was covered by my extended warranty. So I do not understand what the delay was to find a loaner vehicle was based on. Otherwise my visit was good.
9/9/2021
Maria R. VERIFIED CUSTOMER
Satisfied
9/9/2021
Lorena G. VERIFIED CUSTOMER
Infiniti service department is definitely one of the best. My service advisor Edwin is very professional and does an excellent job at taken care of us customers.
9/9/2021
Tijera R. VERIFIED CUSTOMER
Candice Roxas gave me great customer service!
9/8/2021
David C. VERIFIED CUSTOMER
Arcee and another lady who works right next to Him we’re great! Him and She help me find the parts dept as well as treat me with absolutely the best I have been treated at any dealer I have visited! They both deserve a raise and promotions for how they present your dealership! As well as the rest of the staff who work here in the office! I really appreciate the mechanics and how well they took care of my car! I’m happy with all your staff today and getting me a ride back and forth to my home so I could rest in between waiting for my car! Thank you to your dealership and all the staff that make it a great place to come to for service!
9/8/2021
Ashley . VERIFIED CUSTOMER
Candice was extremely helpful and educated about my car. Thank you so much ????
9/8/2021
Nicole C. VERIFIED CUSTOMER
Arcee was great!!!!
9/8/2021
Shauna M. VERIFIED CUSTOMER
Edwin was great! He made me feel secure leaving my vehicle. Although I paid more than I expected to, I was Satisfied knowing that my car was in great hands. Also, my car was ready much faster than I expected. She was also nice clean !
9/6/2021
Darpan T. VERIFIED CUSTOMER
I felt I was rushed out of there. Advisor John hesitant to explain the report. Younger advisors acting like clouns walking around outside, unprofessional. Lyft driver was sitting in Lexus dealership and made me wait 20 min. I looked for him all over the place, when I walked to him, he drove off. Later he complains I didn't show up to dawn Lyft and Advisor John Yarber. Mr. John complains to me while booking a pickup to show up on time as he ended up paying for No show last time. This is totally rude and un-professional as he knew the Lyft guy (Alberto-Blue Hyundai Elantra, Lic plate: 7ZMH208) was the problem. The lady assistant witnessed all of this.
9/5/2021
Johanna Z. VERIFIED CUSTOMER
Worse inspection ever! No loan available! Had to go twice because they didn’t inspect my vehicle correctly
9/5/2021
Gina D. VERIFIED CUSTOMER
I had a good experience.
9/4/2021
Archie W. VERIFIED CUSTOMER
Edwin Rivas was great and I appreciate working with him on getting my car serviced.
9/4/2021
Cheryl L. VERIFIED CUSTOMER
Arcee goes above and beyond his pay grade. Please see to it that he gets a wonderful bonus this end of year!
9/4/2021
Jeffrey A. VERIFIED CUSTOMER
Candice was very professional, prompt and courteous
9/4/2021
Cesar C. VERIFIED CUSTOMER
She was great and very professional!
9/3/2021
Elizabeth L. VERIFIED CUSTOMER
Arcee was very helpful, friendly, and professional. The service was seamless. Thank you!